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Last updated on 2024年8月20日

How would you address conflicting stakeholder expectations leading to scope creep?

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Addressing conflicting stakeholder expectations is a delicate balancing act, especially when it leads to scope creep – the insidious growth of a project beyond its original objectives. In Agile methodologies, which value adaptability and customer collaboration, scope creep can still pose a significant challenge. It's essential to navigate these waters carefully, ensuring that the project remains on track while also honoring the contributions and needs of each stakeholder. You're tasked with maintaining the integrity of the project's objectives while fostering an environment where stakeholder input is valued and integrated effectively.

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1 Prioritize Needs

When faced with conflicting stakeholder expectations , your first step is to prioritize needs . Engage with stakeholders to understand their requirements and the value behind them. This process should be collaborative, aiming to identify the must-have features that align with the project's goals. Prioritization frameworks like MoSCoW (Must have, Should have, Could have, Won't have this time) can be instrumental in this process. By focusing on what is critical for project success, you can manage expectations and keep scope creep at bay.

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Jyoti R.

Sr. Project Manager at Orlando Health
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The stakeholder should always be involved or informed. Scope creep can come due to certain changes in business too but no matter what any changes and their impact should have stakeholder involvement. If anything has to be taken out of scope to meet the new scope they should be involved. This helps all move in the same direction.

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Coleman Housefield

The Working Parent Coach | Take care of yourself, enjoy time spent with your family, and do work that matters
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Always always provide the estimate ahead of time before agreeing to stake holder sponsored changes to the plan. If the stakeholder agrees to the increases in scope and has the authority to make that call then off you go.

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Hamza Iltaf

Agile Methodologies & Frameworks Expert | Certified SAFe? 6 Product Owner/Product Manager | Salesforce CPQ | AI Enthusiast | Product Strategy, Development & Design
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To address conflicting stakeholder expectations and scope creep, start by facilitating a clear discussion to understand and align on project goals. Establish a well-defined scope and communicate it clearly to all stakeholders. Prioritize requirements based on value and feasibility, and manage expectations through regular updates and transparent discussions. Use a change control process to evaluate and incorporate changes systematically, ensuring they align with project objectives and timelines. Document and track all changes to prevent unauthorized scope alterations. Engage stakeholders in prioritizing conflicting needs to balance their expectations while maintaining project focus.

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Coleman Housefield

The Working Parent Coach | Take care of yourself, enjoy time spent with your family, and do work that matters
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Always always provide the estimate ahead of time before agreeing to stake holder sponsored changes to the plan. If the stakeholder agrees to the increases in scope and has the authority to make that call then off you go.

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Gbotemi Michael

Business analyst | Analytics driven business transformation | User centric BA & Agile champion| Scrum |project management| Product management
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Prioritization works but stakeholders can be obstinate at a times. Prioritization alone might not be enough you’ll need to have a stringent change control process where you can evaluate the impact Of scope creep on a project and make the right decision

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2 Agile Artifacts

Utilize Agile artifacts such as the product backlog and burndown charts to maintain transparency with stakeholders. The product backlog, a prioritized list of work for the development team, provides a visual representation of what is planned for the product. Burndown charts show the work completed and what's left, offering stakeholders a clear picture of progress. These tools help stakeholders understand how their expectations fit into the project's trajectory and can mitigate the risk of scope creep by keeping everyone informed.

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Jwalant B.
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It is imp to understand Business Problem and hence Business Need first for the overall business that includes all the stake holders. This business need could involve high level to-be process flow, Use Case components or any thing that gives user a good visual about the Business Goal. Once this is documented and solidified, it becomes easier to take decision on any conflict of interest. Any specific stake-holder need (i.e. user requirement), analyze how that add values to this overall business need! Is it something really needed? or something nice-to-have. Have this collaboration with stakeholders, do not hesitate to provide your suggestion (i.e. a way to articulate your disagreement). Help stake-holder make an informed decision.

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Bastian Landskron

Desarrollador Full Stack | Profesional en Python y Django | Facilitador SENCE - Talento Digital & Certificado REUF | React Native | Aplicaciones Web, Moviles & Desktop | Nivel de Inglés B2
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Utiliza artefactos ágiles, como el backlog del producto y los gráficos de evolución, para mantener la transparencia con las partes interesadas. El backlog del producto, que es una lista priorizada de tareas para el equipo de desarrollo, ofrece una representación visual de lo que se planea para el producto. Los gráficos de evolución, que muestran el trabajo completado y el que aún queda por hacer, proporcionan una visión clara del progreso. Estas herramientas ayudan a las partes interesadas a comprender cómo sus expectativas se alinean con la trayectoria del proyecto, lo que puede reducir el riesgo de expansión del alcance al mantener a todos informados y alineados.

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3 Iterative Feedback

Incorporate iterative feedback loops into your project's lifecycle. Agile methodologies thrive on short cycles of work followed by review and adaptation. By involving stakeholders in regular reviews, you can align their expectations with the project's progress and direction. This continuous engagement helps to identify potential scope creep early on and allows for adjustments to be made in a controlled manner without derailing the project.

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Bastian Landskron

Desarrollador Full Stack | Profesional en Python y Django | Facilitador SENCE - Talento Digital & Certificado REUF | React Native | Aplicaciones Web, Moviles & Desktop | Nivel de Inglés B2
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Incorpora bucles de retroalimentación iterativos en el ciclo de vida de tu proyecto. Las metodologías ágiles se benefician de ciclos cortos de trabajo seguidos de revisión y adaptación. Al involucrar a las partes interesadas en revisiones periódicas, puedes alinear sus expectativas con el progreso y la dirección del proyecto. Este compromiso constante permite identificar cualquier posible aumento del alcance desde el principio y realizar ajustes de manera controlada, evitando que el proyecto se desvíe de su curso original.

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4 Negotiation Skills

Developing your negotiation skills is crucial when dealing with conflicting stakeholder expectations. Effective negotiation involves active listening, empathy, and clear communication. When stakeholders present new demands that risk causing scope creep, negotiate by explaining the implications on the project's timeline and budget. Strive to reach a consensus that aligns with the project's goals and provides value to the stakeholders without compromising the Agile principles of simplicity and focus.

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Bastian Landskron

Desarrollador Full Stack | Profesional en Python y Django | Facilitador SENCE - Talento Digital & Certificado REUF | React Native | Aplicaciones Web, Moviles & Desktop | Nivel de Inglés B2
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Desarrollar habilidades de negociación es esencial cuando enfrentas expectativas contradictorias de las partes interesadas. Una negociación efectiva requiere escucha activa, empatía y una comunicación clara. Cuando las partes interesadas presenten nuevas demandas que puedan provocar un aumento del alcance, negocia explicando las implicaciones para el cronograma y el presupuesto del proyecto. Es fundamental buscar un consenso que se alinee con los objetivos del proyecto y que ofrezca valor a las partes interesadas sin comprometer los principios ágiles de simplicidad y enfoque.

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5 Change Control

Implement a robust change control process . Any proposed changes to the project's scope should be thoroughly evaluated for their impact on resources and deadlines. Agile methodologies favor responding to change over following a set plan, but this doesn't mean changes should be accepted without due diligence. A change control board or a similar mechanism can help assess requests, ensuring that only those that offer significant benefits and align with the project's objectives are approved.

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6 Educate Stakeholders

Lastly, take time to educate stakeholders about Agile principles and practices. By understanding the Agile framework's emphasis on collaboration, iterative progress, and flexibility within boundaries, stakeholders are more likely to appreciate the importance of preventing scope creep. Education can foster a shared understanding of how their contributions and expectations can be integrated into the project in a sustainable way, ultimately leading to a more harmonious and productive working relationship.

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How would you address conflicting stakeholder expectations leading to scope creep?

1

2

3

4

5

6

1 Prioritize Needs

2 Agile Artifacts

3 Iterative Feedback

4 Negotiation Skills

5 Change Control

6 Educate Stakeholders

Agile Methodologies

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How would you address conflicting stakeholder expectations leading to scope creep?

1

2

3

4

5

6

1 Prioritize Needs

2 Agile Artifacts

3 Iterative Feedback

4 Negotiation Skills

5 Change Control

6 Educate Stakeholders

Agile Methodologies

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感谢您的反馈

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