How do you weigh service recovery costs?
Service recovery is the process of restoring customer satisfaction and loyalty after a service failure. It can also be a strategic opportunity to create positive word-of-mouth and increase customer retention. However, service recovery also involves costs, such as compensating customers, training staff, improving processes, or implementing new technology. How do you weigh these costs against the benefits of service recovery? Here are some tips to help you make smart decisions.
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Mahmoud ShamseyaAdministration Management | Business Management | Business Development
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Vishwas SaxenaRevenue Growth Strategist | Driving Profitability & Client Relationships
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Zulkifli MuhammadPassionate & Excellent Duty Manager with Customer Service oriented.Smart, talented person.Enjoy curating unforgetable…