How do you use technology to enhance your efficiency and security as a teller?

1 Cash dispensers and recyclers

Cash dispensers and recyclers are machines that automate the process of counting, dispensing, and storing cash. They can reduce the time and errors involved in handling cash, as well as the risk of theft or counterfeit. To use them effectively, you need to follow the proper procedures for loading, verifying, and reconciling cash, as well as troubleshooting any issues that may arise. You also need to keep the machines clean and secure, and report any malfunctions or discrepancies to your supervisor.

2 Online banking platforms

Online banking platforms are web-based or mobile applications that allow customers to access and manage their accounts, transfer funds, pay bills, and more. They can reduce the workload and traffic at the branch, as well as provide convenience and flexibility for customers. To use them effectively, you need to be familiar with the features and functions of the platform, as well as the security and privacy policies. You also need to educate and assist customers on how to use the platform, as well as resolve any issues or complaints that may arise.

3 Biometric authentication

Biometric authentication is a method of verifying the identity of a person based on their physical or behavioral characteristics, such as fingerprints, facial recognition, voice recognition, or iris scanning. It can enhance the security and accuracy of transactions, as well as prevent fraud and identity theft. To use it effectively, you need to follow the proper procedures for enrolling, scanning, and verifying biometric data, as well as protecting the data from unauthorized access or misuse. You also need to inform and obtain consent from customers on how their biometric data will be used and stored.

4 Video conferencing

Video conferencing is a technology that allows you to communicate and collaborate with other tellers, managers, or experts remotely through audio and video calls. It can improve your productivity, teamwork, and learning, as well as reduce travel costs and time. To use it effectively, you need to have a reliable internet connection, a good camera and microphone, and a suitable software or platform. You also need to follow the etiquette and best practices for video conferencing, such as being punctual, respectful, and attentive.

5 Artificial intelligence

Artificial intelligence (AI) is a technology that enables machines or software to perform tasks that normally require human intelligence, such as reasoning, learning, or decision making. It can enhance your efficiency, quality, and innovation, as well as provide insights and recommendations. To use it effectively, you need to understand the capabilities and limitations of the AI system, as well as the ethical and legal implications. You also need to monitor and evaluate the performance and outcomes of the AI system, as well as provide feedback and suggestions for improvement.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?