登录查看更多内容

Last updated on 2024年7月18日

How do you use the EFQM Excellence Model to assess and improve your public sector performance?

由人工智能和领英社区提供技术支持

If you work in the public sector, you know how challenging it can be to deliver high-quality services that meet the needs and expectations of your stakeholders. You also know how important it is to demonstrate your value and impact to the society and the economy. But how do you measure and improve your performance in a systematic and holistic way? One of the most widely used frameworks for quality management in the public sector is the EFQM Excellence Model. In this article, you will learn what the EFQM Excellence Model is, how it can help you assess and improve your performance, and what are some of the benefits and challenges of using it.

在这篇协作文章中查找专家回答

由社区从 3 条内容中精选。了解更多

1 What is the EFQM Excellence Model?

The EFQM Excellence Model is a non-prescriptive framework that helps organisations of any size and sector to achieve excellence. It is based on nine criteria that cover all aspects of an organisation's activities: leadership, strategy, people, partnerships and resources, processes, products and services, customer results, people results, society results, and key performance results. The model also uses the RADAR logic, which stands for Results, Approaches, Deploy, Assess and Refine, to help organisations plan, implement, monitor, and improve their performance.

添加您的观点

Faouzi GHARSALLI

Founder & CEO Leadership-4.0
举报内容
Le modèle EFQM est un cadre de gestion mondialement reconnu qui aide les organisations à gérer le changement et à améliorer leurs performances.

已翻译

赞

2 How does the EFQM Excellence Model help you assess your performance?

The EFQM Excellence Model helps you assess your performance by providing a structured and comprehensive way of evaluating your strengths and areas for improvement. You can use the model as a self-assessment tool, or you can apply for an external assessment by an EFQM assessor. The assessment process involves collecting and analysing evidence, scoring your performance against the nine criteria, identifying gaps and opportunities, and developing an action plan. The assessment also gives you feedback and recognition, as well as a benchmark against other organisations.

添加您的观点

Faouzi GHARSALLI

Founder & CEO Leadership-4.0
举报内容
Grace à l'utilisation du modèle emblématique EFQM, des outils de diagnostic EFQM et des données uniques sur les performances de l'entreprise, les organisations peuvent analyser leurs activités afin de mieux se préparer à leurs défis d'amélioration, de changement et de transformation.

已翻译

赞

3 How does the EFQM Excellence Model help you improve your performance?

The EFQM Excellence Model helps you improve your performance by enabling you to learn from your assessment results and implement your action plan. The model also encourages you to adopt a culture of continuous improvement, where you regularly review and refine your approaches, processes, and outcomes. By using the model, you can align your strategy, objectives, and actions with your vision, mission, and values, and ensure that you deliver value to your customers, people, and society. The model also helps you to foster innovation, collaboration, and engagement within your organisation and with your partners and stakeholders.

添加您的观点

Faouzi GHARSALLI

Founder & CEO Leadership-4.0
举报内容
Si vous souhaitez définir un objectif fort, inspirer les dirigeants à tous les niveaux et créer une culture axée sur la performance, tout en restant agile, adaptable et capable d'évoluer pour l'avenir, alors le modèle EFQM est fait pour vous.

已翻译

赞

4 What are some of the benefits of using the EFQM Excellence Model?

The EFQM Excellence Model can offer a variety of advantages, such as helping to achieve excellence and enhance reputation and credibility, as well as improving efficiency, effectiveness, and sustainability. It can also increase customer satisfaction, loyalty, and advocacy, while motivating and empowering people to develop their skills and competencies. Additionally, it can contribute to the social and environmental well-being of the community and wider society, and provide insights and best practices from other organisations and networks.

添加您的观点

5 What are some of the challenges of using the EFQM Excellence Model?

The EFQM Excellence Model presents several challenges, such as needing commitment and support from top management and the entire organization, as well as a clear and shared understanding of the model and its criteria. Additionally, it requires a reliable data collection and analysis system, a realistic and prioritized action plan, and a dedicated and accountable team to implement it. Furthermore, it necessitates regular and consistent monitoring and evaluation of progress and results, as well as a willingness and openness to change and learn from feedback and experience.

添加您的观点

6 How can you get started with the EFQM Excellence Model?

If you are interested in using the EFQM Excellence Model, you can start by visiting the EFQM website, where you can find more information, resources, and guidance. You can also join the EFQM community, where you can access training, events, and networking opportunities. You can also contact an EFQM partner or representative in your country or region, who can advise you on how to apply the model and support you throughout your journey. You can also check out some of the examples and case studies of public sector organisations that have used the model and achieved excellence.

添加您的观点

Quality Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you use the EFQM Excellence Model to assess and improve your public sector performance?

1

2

3

4

5

6

1 What is the EFQM Excellence Model?

2 How does the EFQM Excellence Model help you assess your performance?

3 How does the EFQM Excellence Model help you improve your performance?

4 What are some of the benefits of using the EFQM Excellence Model?

5 What are some of the challenges of using the EFQM Excellence Model?

6 How can you get started with the EFQM Excellence Model?

Quality Management

给文章评分

感谢您的反馈

更多Quality Management相关文章

更多相关阅读内容

How do you use the EFQM Excellence Model to assess and improve your public sector performance?

1

2

3

4

5

6

1 What is the EFQM Excellence Model?

2 How does the EFQM Excellence Model help you assess your performance?

3 How does the EFQM Excellence Model help you improve your performance?

4 What are some of the benefits of using the EFQM Excellence Model?

5 What are some of the challenges of using the EFQM Excellence Model?

6 How can you get started with the EFQM Excellence Model?

Quality Management

给文章评分

感谢您的反馈

查看其他技能