How do you use concierge technology to promote local businesses and attractions?

I guess technology now is too loose a term and with AI and location based targeting and other tools that gather and define digital demographics for all it is imperative to keep this aspect of service at the top end. The purpose of concierge services is not to put a tick in the box but to result in guest delight and any compromise will just result in failure. A dynamic partner and continuous research is the only answer. But above all the team need to be digital natives - Gen Z.

One thing I have found helpful is using advanced technological tools to improve guests' satisfaction. And concierge technology can be a big step in providing a wow experience and exceeding our guests' expectations. We currently use a platform that tracks our guests' prices and likes, their special occasions, and any other important information about them. We train our team to use this data to craft pre-arrival emails and personalized letters. We have created a prompt on Chagpt that our team feeds this information to, which crafts this personalized letter for the guests. Of course, we encourage our team to modify those letters to create a more personalized service. However, AI helps reduce the time they spend on trying those letters.

Concierge services go beyond providing information; they curate unique experiences for guests. A skilled concierge possesses extensive knowledge about the local area and can provide insider recommendations. Concierge services add a touch of personalized luxury to enhance guest experiences. Virtual concierge services offer convenience and efficiency in the digital age. By leveraging concierge services, businesses can elevate their level of service and customer satisfaction.

‘As tecnologias s?o como a liberdade’ , se forem bem usadas s?o sempre uma mais valia para facilitar as vendas no Concierge. Ser?o sempre um coadjuvante á parte humana que é sempre primária no atendimento de excelência ??

Predictive Analytics for Anticipatory Service Tech can predict guest needs based on their behavior patterns, preferences, and historical data. This enables hotel concierges to anticipate guest requirements, proactively providing services or suggestions even before guests express their needs, elevating the level of service and delight.

I remember once being offered a unique culinary tour as a reward for my frequent stays at a hotel. This not only introduced me to amazing local cuisine but also made me feel valued as a guest. This personal touch fosters loyalty far beyond any generic loyalty program.

Guests often appreciate a deeper connection with the places they visit. They seek authentic experiences & value opportunities to explore local culture and businesses. For example: Incorporating local business offers into the hotel’s mobile app can streamline the process. Guests could view and avail offers directly through the app, enhancing convenience. In conclusion, offering incentives to guests for visiting local businesses is a multifaceted approach that requires careful planning, understanding of guest preferences, and strong partnerships with local businesses. When executed well, it can significantly enhance the guest experience, contribute to the local economy, and build a stronger sense of community engagement.

I Agree. The concierge can direct business if they have motivation and compensation for referral business. I used the reward program for 2 years and we got a lot of benefits from this program.

Another way concierge tech can help promote local businesses is by partnering with them to give hotel service promotions; if they can provide a receipt of the purchase in the app or even post and tag the hotel, it would help promote the local businesses.

Utilizing concierge technology to offer incentives and rewards for exploring local businesses is a win-win. Partner with local vendors to offer discounts or freebies redeemable through your concierge app. This not only motivates guests to explore but also supports local commerce. Implementing a gamification aspect, like challenges or points for visiting certain spots, adds an element of fun and encourages guests to share their experiences on social media. This not only increases engagement but also serves as organic promotion for both your hotel and local attractions. My tip: Keep these rewards varied and exciting, ensuring they appeal to a wide range of interests, from dining to cultural experiences.

Invariably the passengers were travelling or visiting a new city to have a Trust level of the local hotel or concierge at that particular unit that they are staying in. Concierge is the bridging gap between the city,hotel and the guest. So if the concierge is well informed and briefed about the various aspects of people looking for shopping, he’s right source to offer. The concierge can be given a proper training about City and the general questions to be asked to them by the various guest coming into the city and staying and they could give their suggestions in terms of ranking 123 or high medium and load depending on the category of the budget, the guest looking for .

Imagine if concierge technology could not only provide information but also offer real-time updates and tips based on local events or weather changes. For example, suggesting an indoor museum visit on a rainy day or alerting guests to a newly opened restaurant.

Concierge technology as a hub of local information can significantly enhance guest experiences. Equip your concierge app or kiosk with comprehensive details about local businesses and attractions – maps, opening hours, contact information, and reviews. This readily available information helps guests plan their outings with ease. Integrating voice assistants or chatbots adds another layer of convenience, allowing guests to get real-time answers in various languages. Encourage guests to leave reviews of their local experiences via your concierge platform. Sharing these insights not only assists other guests in making informed decisions but also amplifies the visibility of local businesses. Ensure the information provided is always up-to-date

local and historical knowledge the best concierge a smile little chat not too long aim to please Sean is Connemara Weather providor so all queries covered to best we can be

Sabendo dividir até onde a tecnologia irá proporcionar prazer e onde ela irá atrapalhar, está tudo bem. Vejo que em alguns momentos esses percal?os e pesquisas sobre uma viagem, por exemplo, s?o parte da experiência e prazer.

In the past almost decade I’ve observed a growing trend towards experiential leisure tourism. Travelers increasingly seek authentic local experiences. Utilizing concierge technology, such as apps, kiosks, or tablets, can enhance this. These platforms can display local culture through videos, photos, podcasts, articles, and blogs, covering history, art, cuisine, and more. Voice assistants and chatbots can narrate local stories, further connecting guests with their surroundings. Additionally, augmented and virtual reality can create immersive experiences, showcasing the unique aspects of a destination. This tech-driven approach not only enriches the tourist experience but also fosters a deeper understanding and appreciation of local heritage.

This is a topic I don’t believe is discussed enough in the space. Every location, every city, every town is completely diverse in their own right. If we do not take the time to embrace these cultures, experiences and overall diversity - we are doing our travelers a disservice. It’s as simple as reaching out to small business in the area and creating amenities for your travels to truly enhance their experience. Travelers are craving more diverse and custom experiences. The questions remains are we willing to put in the time and creative to truly create experiences to showcase the local culture and stories? I sure hope so. We owe it to our travelers.

Using concierge technology can have a remarkable impact on enhancing guests’ experience and drive more satisfaction, create a deep knowledge of the local culture and influence people decision to visit the destination repetitively. the more the presentation is engaging and interesting the more memorable it is, guests can explore the culture of the area with a wide range of information about history and customs. Using high-quality sound and visual effects, graphics, animation, story telling photos will have an impressive impact on the success of the whole experience.

The technology gives a platform to locals to share their authentic story to a wide range of customers. In my opinion it gives a direct voice to small local businesses and niche experiences to showcase to a greater public and gain further attention. The opposite way, guests discover experiences they might not have come across.

A key aspect often overlooked is the power of storytelling in concierge services. By integrating local legends, histories, and personal stories of local artisans into the app, hotels can offer an immersive cultural experience that guests are unlikely to find in guidebooks.

it is crucial to monito and measure the effectiveness of your concierge technology in promoting local businesses. track key metrics like bookings, visits, and guest feedback. This data provides invaluable insights into guest preferences and the impact of your recommendations. Voice assistants and chatbots can further gauge guest satisfaction, offering a direct line to their thoughts and experiences. Analyzing this data allows you to understand what resonates with your guests and refine your approach accordingly. Regularly assess these metrics to optimize your concierge services and partnerships with local businesses.

finally, concierge tech can easily help track the collaboration between the hotel and local business as data collected in apps websites and surveys can easily be tallied and modeled to inform both parties of the successes of their endeavors

From my experience, the most effective concierge technologies are those that continuously evolve based on user feedback and interaction data. This iterative process ensures that the service remains relevant, efficient, and increasingly effective in enhancing guest experiences.

'Concierge' at its very core is a function that has been incubabted to provide personalized and bespoke information and service. It is a demanding and exacting function that requires extensive knowledge of the locale, superior network and an attitude of Going out of the way to assist. It is therefore 'High Touch'. American Express is one such example, on the other hand for the masses Google serves as a fine Concierge, but it is 'Low Touch'. AI at its very core is meant to reduce human intervention while providing a human like interaction. Technology in all forms must assist the human Concierge in delivering the so craved 'Wow factor' to the recipient of such a service. Refer - 'The ultimate Concierge' by Holly Stiel 'The Ritz Carlton Way

Care and share experince with guests and staff alike long worked and won knowledge a key to succeed in fast changing world and travellers expectation of care for university of life world we live in key demands we act accordingly

Here comes Marketing! My playground :) Hyper-targeted advertising The long-term impact of an AI-powered digital concierge extends well beyond the duration of a guest's stay. The system's collected data can be used to create more accurate visitor personas, which can then be leveraged for customized offers. Marketing teams can construct hyper-relevant, real-time messages and campaigns with this information. And, as every marketer is aware, accurate personalization optimizes ad spend and increases conversion success. Provides faster problem resolution and communication of guest requirements. As a result, staff can concentrate on offering top-notch service and assisting customers with problems that this kind of software cannot solve.

Acredito sim, que usando a tecnologia para uma leitura mais precisa de indivíduos gerará mais negócios também para a área de hospitalidade mas até um certo ponto. Por mais que estamos cada vez mais tecnológicos, em alguns momentos n?o queremos falar com um rob? e queremos um atendimento mais humanizado.

Actually conciergerie has evolved with time to meaning going the extra mile to please the guest in any and every way possible...