How do you test user-generated or collaborative content?
User-generated or collaborative content (UGC or CC) is any content created by users or contributors of a website, platform, or service. Examples of UGC or CC include reviews, ratings, comments, photos, videos, wikis, blogs, podcasts, and forums. UGC or CC can enhance the value, engagement, and credibility of a website, but it also poses some usability challenges. How do you test the usability of UGC or CC? Here are some tips to help you design and conduct effective usability tests for UGC or CC.