The first step is to define your KPIs and SLAs based on your recruiting goals and expectations. KPIs are quantitative measures that show how well you are achieving your objectives, such as time to hire, cost per hire, or candidate satisfaction. SLAs are qualitative standards that define the level of service you provide to your stakeholders, such as hiring managers, candidates, or clients. For example, an SLA could be the frequency and mode of communication, the feedback turnaround time, or the quality of candidates presented.