How do you respectfully communicate online?

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Online communication is an essential skill in the digital age, but it also comes with some challenges and risks. How do you express yourself clearly, politely, and effectively in various online platforms and situations? How do you avoid misunderstandings, conflicts, and cyberbullying? How do you respect the privacy, rights, and feelings of others online? In this article, you will learn some basic principles and tips on how to communicate online with respect and responsibility.

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Everastus Odo

Barrister, Solicitor & Notary Public at Ever Odo & Co.
Emmanuel Duah

Helping Organizations Deliver High-Impact Projects On Time & Within Budget | Project Management Expert | 5+ Years…

1 Know your audience

The first step to respectful online communication is to know who you are talking to and what their expectations are. Different online platforms and contexts have different norms, rules, and etiquette. For example, a casual chat with your friends on a social media app may allow more slang, emojis, and jokes, while a formal email to your boss or a client may require more proper grammar, punctuation, and tone. Before you send a message, think about who will read it, what their background and perspective are, and how they might react to it. Adjust your language, style, and content accordingly.

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Everastus Odo

Barrister, Solicitor & Notary Public at Ever Odo & Co.
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This is important because what we communicate is often perceived as a reflection of our personalities. Every online post may as well be an interview of some sort especially when it goes out in a group. Some people have been haunted by opinions expressed online during job or other interviews. The Internet is said not to forget. So we must be conscious of our audience and the persona we want to reflect before that audience.

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2 Be clear and concise

Another key to respectful online communication is to be clear and concise. Online communication often lacks the non-verbal cues, such as facial expressions, gestures, and tone of voice, that help convey meaning and emotion in face-to-face communication. This can lead to confusion, misinterpretation, or offense. To avoid this, use simple and direct language, avoid ambiguity and sarcasm, and provide enough context and details for your message to make sense. Also, keep your message short and to the point, as online readers tend to scan rather than read in depth.

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3 Be polite and positive

A third principle of respectful online communication is to be polite and positive. Online communication can sometimes feel impersonal, anonymous, or distant, which can make people forget the human behind the screen. To show respect and empathy, use polite words and phrases, such as please, thank you, sorry, and excuse me. Express appreciation, gratitude, or compliments when appropriate. Avoid using harsh, rude, or offensive language, such as insults, profanity, or threats. If you disagree with someone, do so respectfully and constructively, without attacking their character or beliefs. If you encounter a conflict or a problem, focus on finding a solution rather than blaming or criticizing.

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4 Respect boundaries and privacy

A fourth aspect of respectful online communication is to respect the boundaries and privacy of others. Online communication can expose you and others to personal or sensitive information, such as names, photos, locations, opinions, or preferences. To respect the privacy of others, do not share or post anything that they have not given you permission to do so. Do not ask for or reveal any information that is not relevant or appropriate for the purpose of your communication. Do not spam or harass others with unwanted or excessive messages. Do not impersonate or pretend to be someone else online.

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5 Check your sources and facts

A fifth element of respectful online communication is to check your sources and facts. Online communication can spread information quickly and widely, but it can also spread misinformation, rumors, or lies. To respect the truth and the credibility of yourself and others, do not share or post anything that you have not verified or confirmed to be accurate and reliable. Use reputable and trustworthy sources, such as official websites, academic journals, or reputable news outlets. Cite your sources and give credit where credit is due. If you are unsure or uncertain about something, do not make assumptions or guesses. If you make a mistake or find out that you have shared something false or misleading, correct it or delete it as soon as possible.

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Everastus Odo

Barrister, Solicitor & Notary Public at Ever Odo & Co.
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Indeed one of the problems with online communication is that many people tend to share information that they cannot vouch for it's accuracy. This is usually common where people are trying to achieve some aim through propaganda. For example deliberate falsehoods can be used to paint a people black and to brew or fuel conflict. It is important to ensure that we gather information from only credible sources and indicate the sources of such information. Facts that are not certain should be clearly stated. One may also indicate that certain facts are unverified. But is is better to avoid such speculations as they may also result in legal consequences in some jurisdictions where circulating information that turns out to be false are punishable.

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6 Review and reflect

A final tip for respectful online communication is to review and reflect on your message before you send or post it. Online communication can be permanent, public, and searchable, which means that it can have lasting consequences for yourself and others. To avoid regrets or troubles, review your message for any errors, typos, or misunderstandings. Think about how your message might affect or influence others. Ask yourself if your message is respectful, responsible, and ethical. If you are not sure or comfortable with your message, do not send or post it. If you receive feedback or criticism on your message, respond politely and learn from it.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Emmanuel Duah

Helping Organizations Deliver High-Impact Projects On Time & Within Budget | Project Management Expert | 5+ Years Experience | Skilled in Stakeholder Engagement
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Allow your audience to express themselves. Interrupting a formal conversation on a phone call or video call is quite disrespectful. Therefore allow them contribute, influence or participate in the online conversation shows that you value their time.

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How do you respectfully communicate online?

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3

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1 Know your audience

2 Be clear and concise

3 Be polite and positive

4 Respect boundaries and privacy

5 Check your sources and facts

6 Review and reflect

7 Here’s what else to consider

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