How do you prioritize complex process design?

1 Define the scope and goals

The first step to prioritize complex process design is to define the scope and goals of the project. What are the main problems or opportunities that you are trying to address? What are the expected outcomes and benefits of the process design? How will you measure the success and impact of the process design? By clarifying the scope and goals, you can narrow down the focus and scope of the process design and avoid unnecessary distractions and complications.

2 Identify the stakeholders and their needs

The next step to prioritize complex process design is to identify the stakeholders and their needs. Who are the people or groups that are affected by or involved in the process design? What are their roles, responsibilities, expectations, and preferences? How do they communicate and collaborate with each other? How do they perceive the current and desired state of the process? By understanding the stakeholders and their needs, you can align the process design with their interests and values and ensure their buy-in and support.

3 Analyze the current and future state

The third step to prioritize complex process design is to analyze the current and future state of the process. What are the inputs, outputs, activities, resources, and controls of the process? How are they connected and sequenced? What are the strengths, weaknesses, opportunities, and threats of the process? How does the process perform in terms of quality, efficiency, effectiveness, and customer satisfaction? How will the process change or evolve in the future due to internal or external factors? By analyzing the current and future state, you can identify the gaps and areas for improvement and innovation.

4 Generate and evaluate alternatives

The fourth step to prioritize complex process design is to generate and evaluate alternatives. What are the possible solutions or options to address the gaps and areas for improvement and innovation? How do they differ in terms of feasibility, desirability, viability, and sustainability? What are the pros and cons, risks and benefits, costs and benefits, and trade-offs of each alternative? How do they align with the scope and goals, stakeholders and their needs, and current and future state of the process? By generating and evaluating alternatives, you can compare and contrast the potential value and impact of each process design.

5 Apply a prioritization framework

The fifth step to prioritize complex process design is to apply a prioritization framework. A prioritization framework is a tool or method that helps you rank and select the best process design alternatives based on predefined criteria or metrics. There are different types of prioritization frameworks, such as the Eisenhower matrix, the MoSCoW method, the RICE score, the Kano model, and the SMART criteria. Depending on your context and objectives, you can choose a prioritization framework that suits your needs and preferences. By applying a prioritization framework, you can make informed and rational decisions and justify your choices.

6 Implement and monitor the process design

The final step to prioritize complex process design is to implement and monitor the process design. How will you execute and communicate the process design? What are the resources, timelines, and milestones of the process design? How will you test and validate the process design? How will you collect and analyze feedback and data on the process design? How will you review and improve the process design? By implementing and monitoring the process design, you can ensure the quality and effectiveness of the process design and achieve the desired outcomes and benefits.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?