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How do you measure and optimize the productivity of your remote team?

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Remote work has become more common and necessary in the wake of the pandemic, but it also poses some challenges for managers who need to ensure the productivity and performance of their teams. How do you measure and optimize the productivity of your remote team without compromising their well-being and motivation? Here are some tips and best practices to help you manage your remote team effectively and reduce costs.

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Peter Russell-Smith BE (Hon).

Digitising and unifying operations

1 Set clear and realistic goals

One of the keys to managing remote teams is to establish clear and realistic goals for each project, task, and individual. This helps you align your expectations, track your progress, and provide feedback. You can use tools like SMART (specific, measurable, achievable, relevant, and time-bound) or OKR (objectives and key results) to set and communicate your goals. Make sure your goals are aligned with your business strategy and vision, and that your team understands how their work contributes to the bigger picture.

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Gustavo A. Dector Garcia

Business Owner RC Telecom
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In my experience, setting goals is just part of the journey. Other components need to be added: 1) INCENTIVES: These incentives are the ones that should be aligned with your strategy and goals, and not the other way around. Make sure they are desirable. 2) Monitor through KPI’s: If you are able to design the right KPI’s then you will be able to monitor and detect undesirable deviations right on time. 3) Feedback: Provide effective feedback. Providing prompt feedback is just as important as the aforementioned, so people can replicate the expected behaviors and avoid repeating the unwanted ones (which will be reinforced and deeply felt with getting or missing the incentives). Make sure feedback is positive so people feel motivated.

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2 Use the right tools and systems

For remote teams, it's essential to use the right tools and systems for collaboration, communication, and accountability. Choose tools that suit the team's needs, preferences, and workflows, and are secure, reliable, and easy to use. Examples of such tools include project management tools like Asana or Jira; communication tools like Slack or Zoom; productivity tools like Google Workspace or Notion; time tracking tools like Clockify or Harvest; and performance management tools like Lattice or 15Five.

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3 Establish regular communication and feedback

Communication is an essential element for any team, especially remote teams who may feel disconnected or confused. To keep them informed, engaged, and supported, it's important to establish regular communication and feedback channels. This can be done by having daily or weekly check-ins with team members, holding team meetings or huddles to share updates, providing constructive and timely feedback to acknowledge achievements, identify areas for improvement, and offer guidance and coaching, as well as soliciting feedback from your team members to understand their challenges, needs, and suggestions. Doing so will show that you value their opinions and input.

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4 Foster trust and autonomy

Remote work offers many advantages, such as greater flexibility and autonomy for your team. To ensure that your team delivers their work on time and with quality, it is essential to foster trust and autonomy. This can be done by setting clear expectations, empowering them to make decisions and solve problems independently, encouraging ownership and responsibility, and recognizing and rewarding their efforts. Doing so will help build trust between you and your team and create an environment of collaboration, innovation, and growth.

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5 Support your team's well-being and development

Managing remote teams is not only about boosting their productivity and performance, but also about supporting their well-being and development. Remote work can be difficult and lonely for some people, and it can negatively impact their mental health, motivation, and morale. To support your team's well-being and development, you should provide them with the necessary tools and training to do their work effectively and learn new skills. Additionally, create a positive team culture that values diversity, inclusion, and collaboration. Promote a healthy work-life balance for your team by encouraging them to take breaks, rest, and recharge. Offer them opportunities for social interaction and fun, such as virtual happy hours or games. Managing remote teams cost-effectively is achievable with the right strategies, tools, and practices. Following these tips will help you measure and optimize the productivity of your remote team while also ensuring their satisfaction and well-being.

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Peter Russell-Smith BE (Hon).

Digitising and unifying operations
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Project Management (PM) is a mature and proven business technique designed to deliver business results. These techniques developed over the last 50 years to harness external capability and capacity dedicated to delivering an outcome. These techniques when applied internally to remote capacity and capability, also delivers results. Harnessing remote skills with PM techniques delivers on time on budget while delivering a great place to work founded on clarity and agreed expectations. Win/ win for everyone!

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How do you measure and optimize the productivity of your remote team?

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1 Set clear and realistic goals

2 Use the right tools and systems

3 Establish regular communication and feedback

4 Foster trust and autonomy

5 Support your team's well-being and development

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