How do you manage stakeholder expectations and feedback on GDP change proposals?

1 Identify the stakeholders

The first step is to identify who are the stakeholders that will be affected by or involved in the GDP change proposal. These can include internal departments, such as quality assurance, logistics, marketing, and regulatory affairs, as well as external parties, such as suppliers, distributors, customers, and authorities. You should map out the roles, responsibilities, and interests of each stakeholder group, and determine their level of influence and engagement in the change process.

2 Communicate the change proposal

The next step is to communicate the change proposal clearly and transparently to the stakeholders. You should explain the rationale, objectives, benefits, and risks of the change, as well as the scope, timeline, and resources required. You should also outline the change control procedure, including the steps, roles, responsibilities, and criteria for approval, implementation, and evaluation. You should use appropriate channels and formats to deliver the information, such as emails, newsletters, meetings, webinars, or presentations.

3 Solicit and address feedback

The third step is to solicit and address feedback from the stakeholders on the change proposal. You should encourage them to share their opinions, concerns, suggestions, and questions, and acknowledge their input. You should also provide them with timely and accurate responses, and address any issues or gaps that they raise. You should document and track the feedback, and use it to improve or modify the change proposal if necessary. You should also inform the stakeholders of any changes or updates that result from the feedback.

5 Implement and evaluate the change

The final step is to implement and evaluate the change according to the approved change proposal and procedure. You should follow the best practices and standards of GDP, and ensure that the change is compliant, safe, and effective. You should also involve and support the stakeholders in the implementation process, and provide them with the necessary training, guidance, and resources. You should evaluate the results and impact of the change, and collect feedback from the stakeholders on their satisfaction and experience. You should also document and share the lessons learned and best practices from the change process.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?