登录查看更多内容

Last updated on 2024年5月18日

How do you manage conflicts and disagreements among cross-functional stakeholders?

由人工智能和领英社区提供技术支持

Cross-functional coordination is a key skill for any project manager, leader, or team member who works with people from different departments, disciplines, or backgrounds. However, it also comes with its own challenges, such as conflicts and disagreements among stakeholders who have different goals, perspectives, or expectations. How do you manage these situations effectively and constructively, without compromising the quality or success of your project? Here are some tips to help you.

此文章中的业界达人

由社区从 4 条内容中精选。了解更多

1 Understand the root causes

The first step to managing conflicts and disagreements among cross-functional stakeholders is to understand the root causes of the issues. Is it a matter of miscommunication, misunderstanding, mismatched priorities, or conflicting interests? By identifying the source of the problem, you can tailor your approach and strategy to address it. For example, if the conflict is due to miscommunication, you can clarify the objectives, roles, and responsibilities of each stakeholder. If the conflict is due to conflicting interests, you can try to find a common ground or a win-win solution.

添加您的观点

Erin Gramley, MBA, CPCU

Marketing | Project Manager | Strategic Project Management, Marketing and Communications | Proven Leadership with Top Executives | Driving High Impact Solutions & Process Optimization
举报内容
In my experience, providing examples and data to support the project goals helps drive stakeholder agreement much more than personal opinions.

已翻译

赞

2 Listen and empathize

The second step to managing conflicts and disagreements among cross-functional stakeholders is to listen and empathize with each party. Listening means not only hearing what they say, but also understanding their point of view, their feelings, and their needs. Empathizing means putting yourself in their shoes and acknowledging their concerns and frustrations. By doing this, you can show respect, build trust, and avoid defensiveness or hostility. You can also learn more about the underlying motivations and values of each stakeholder, which can help you find a way to align them with the project goals.

添加您的观点

Erin Gramley, MBA, CPCU

Marketing | Project Manager | Strategic Project Management, Marketing and Communications | Proven Leadership with Top Executives | Driving High Impact Solutions & Process Optimization
举报内容
By actively listening to stakeholders, you may discover key learnings that are vital to the project. Listening is one of the most important skills a project manager can master.

已翻译

赞

3 Communicate and collaborate

The third step to managing conflicts and disagreements among cross-functional stakeholders is to communicate and collaborate with them. Communication means not only sharing information, but also asking questions, giving feedback, and resolving misunderstandings. Collaboration means not only working together, but also involving them in the decision-making process, seeking their input, and recognizing their contributions. By doing this, you can foster a sense of ownership, engagement, and commitment among the stakeholders. You can also leverage their diverse skills, knowledge, and perspectives to create better solutions.

添加您的观点

Paul Eder, PhD

I Lead You to New Insights | Strategy Consulting, Artificial Intelligence, & Data Innovation | Author of FIRESTARTERS
举报内容
Usually, disagreements within a chain need to be settled at a higher level in the hierarchy. Functional leaders come together and communicate their joint decisions to stakeholders.

已翻译

赞

4 Negotiate and compromise

The fourth step to managing conflicts and disagreements among cross-functional stakeholders is to negotiate and compromise with them. Negotiation means not only bargaining, but also exploring options, finding alternatives, and creating value. Compromise means not only giving up, but also finding a balance, making concessions, and accepting trade-offs. By doing this, you can achieve a mutually beneficial outcome, satisfy the interests of each stakeholder, and maintain a positive relationship. You can also demonstrate your flexibility, adaptability, and professionalism.

添加您的观点

5 Escalate and resolve

The fifth step to managing conflicts and disagreements among cross-functional stakeholders is to escalate and resolve them. Escalation means not only reporting, but also seeking support, guidance, or intervention from a higher authority or a third party. Resolution means not only ending, but also learning, improving, and moving on from the conflict. By doing this, you can prevent the conflict from escalating further, damaging the project, or harming the stakeholders. You can also use the conflict as an opportunity to grow, innovate, and strengthen your cross-functional coordination skills.

添加您的观点

6 Celebrate and appreciate

The sixth and final step to managing conflicts and disagreements among cross-functional stakeholders is to celebrate and appreciate them. Celebration means not only acknowledging, but also rewarding, praising, and thanking the stakeholders for their efforts, achievements, and cooperation. Appreciation means not only expressing, but also showing, feeling, and cultivating gratitude for the stakeholders for their diversity, uniqueness, and value. By doing this, you can boost the morale, motivation, and loyalty of the stakeholders. You can also build a culture of trust, respect, and collaboration among your cross-functional team.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Emna LAGHBABI

PMP? Project Manager | SMC? Scrum Master | Bio-Engineer??| Aspiring Consultant in Project Management | Driving Operational Excellence | Open to Collaborate with Startups and Global Organizations
举报内容
Managing disagreements between different teams is crucial for a project to succeed. Make sure everyone knows the goals and how to communicate from the start. Trust is key, so focus on what you all want to achieve together. When issues come up, listen actively and help smooth things out through discussions. Look for solutions that consider everyone's concerns and be ready to compromise and negotiate. It's important to use data and respect different viewpoints. And remember, staying professional can really help in these situations.

已翻译

赞

Cross-functional Coordination

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you manage conflicts and disagreements among cross-functional stakeholders?

1

2

3

4

5

6

7

1 Understand the root causes

2 Listen and empathize

3 Communicate and collaborate

4 Negotiate and compromise

5 Escalate and resolve

6 Celebrate and appreciate

7 Here’s what else to consider

Cross-functional Coordination

给文章评分

感谢您的反馈

更多Cross-functional Coordination相关文章

更多相关阅读内容