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How do you manage competing program sponsor and senior manager demands?

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As a program manager, you may face situations where your program sponsor and senior managers have different expectations, priorities, or opinions about your program. How do you manage these competing demands without compromising your program's objectives, quality, and timeline? Here are some tips to help you navigate this challenge and maintain a positive relationship with your stakeholders.

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1 Understand their perspectives

The first step to managing competing demands is to understand where they are coming from. What are the goals, interests, and concerns of your program sponsor and senior managers? How do they measure success and value? What are their assumptions and preferences about your program? By asking these questions, you can identify the common ground and the gaps between them, and tailor your communication and reporting accordingly.

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Giovanni Sisinna

??Portfolio-Program-Project Management, Technological Innovation, Management Consulting, Generative AI, Artificial Intelligence??AI Advisor | Director Program Management @ISA | Partner @YOURgroup
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Personally, diving deeper into stakeholders' perspectives requires strategic sophistication. ?? Practice active listening to avoid misunderstandings. ?? Aim for a collective objective, harmonizing both sponsors' and managers' key aspirations. ?? Rely on concrete data to guide objective conversations. ??? Engage a neutral mediator if conflicts arise to maintain unbiased resolutions. ?? Regularly assess alignment with stakeholders, mitigating potential conflicts and upholding the program's foundation.

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Hariom Singh ??.?. PMP, RMP

Co-Author - GenAI | MBA, PMP, RMP | Senior TPM | Risk & Innovation Leader | Architecting Scalable Data Solutions | Driving Fortune 500 Success | Empowering AI Ethics & Governance for a Smarter Future.
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?? Prioritize Alignment! I'd underscore the necessity of cultivating a deep understanding of all critical stakeholders in any project. It's more than merely recognizing them; it's about diving into their individual goals, concerns, and benchmarks for success. Robust communication remains paramount, but that communication must be tailored. By pinpointing shared objectives and potential friction points, you can preemptively address concerns, streamline processes, and foster an environment of trust and collaboration. Remember, while balancing demands can be intricate, the synergy between stakeholders drives success. Wh????

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MohanRaaj N

Helping Professional Success through Vedic Astrology Predictions
(已编辑)
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Start by thoroughly understanding the demands of both the program sponsor and senior manager. What are their specific requirements, preferences, and constraints? What are the implications of each demand on the project's scope, timeline, and resources?

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2 Communicate clearly and proactively

The second step is to communicate clearly and proactively with your program sponsor and senior managers. You need to establish a regular and consistent communication plan that covers the scope, status, risks, issues, and benefits of your program. You also need to be transparent and honest about any challenges, changes, or trade-offs that may affect your program. By communicating frequently and effectively, you can build trust, credibility, and alignment with your stakeholders.

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MohanRaaj N

Helping Professional Success through Vedic Astrology Predictions
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Open and transparent communication is essential. Ensure that both the program sponsor and senior manager understand the project's objectives, scope, constraints, and priorities. Regularly update them on progress, issues, and changes. Make sure they are aware of each other's demands and expectations.

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3 Negotiate and prioritize

The third step is to negotiate and prioritize the competing demands of your program sponsor and senior managers. You need to balance the needs and expectations of your stakeholders with the resources and constraints of your program. You also need to be flexible and adaptable to changing circumstances and requirements. To do this, you can use various techniques, such as the MoSCoW method, the RACI matrix, or the Eisenhower matrix, to prioritize and classify the demands according to their importance, urgency, and feasibility.

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MohanRaaj N

Helping Professional Success through Vedic Astrology Predictions
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Establish objective criteria for prioritization. This could include factors such as return on investment (ROI), customer impact, regulatory requirements, or stakeholder satisfaction. Apply these criteria consistently to assess the demands

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4 Escalate and resolve

The fourth step is to escalate and resolve any conflicts or disputes that may arise from the competing demands of your program sponsor and senior managers. You need to have a clear and agreed escalation process that defines the roles, responsibilities, and authority of your stakeholders. You also need to have a constructive and collaborative approach to resolving the conflicts, focusing on the interests and outcomes rather than the positions and personalities. By escalating and resolving the conflicts in a timely and respectful manner, you can prevent them from escalating and affecting your program's performance.

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MohanRaaj N

Helping Professional Success through Vedic Astrology Predictions
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Determine whether the issue or conflict is beyond your authority or expertise to resolve. If it involves significant project impacts, resource constraints, or strategic decisions that fall outside your purview, it's a sign that escalation may be necessary Carefully document the issue or conflict, including all relevant details, timelines, and individuals involved. Having a clear record will be essential when presenting the case for escalation. Consult with Relevant Stakeholders Schedule a Meeting or Review Continue to monitor the situation and the implementation of the resolution. Ensure that the agreed-upon actions are carried out as planned and that the issue does not resurface

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5 Seek feedback and improve

The fifth step is to seek feedback and improve your management of the competing demands of your program sponsor and senior managers. You need to solicit and listen to the feedback from your stakeholders on how you are meeting their expectations, addressing their concerns, and delivering value. You also need to act on the feedback and implement improvements to your program processes, practices, and deliverables. By seeking feedback and improving, you can enhance your relationship with your stakeholders and demonstrate your commitment to continuous improvement.

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Rae H.
(已编辑)
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In managing competing demands, seeking feedback and continuous improvement are crucial. Here are 3 key steps you can take: Solicit Stakeholder Feedback: Seek out feedback from sponsors and senior managers regarding the program. Encourage open dialogue to gather diverse perspectives and insights into expectations and areas for improvement. Implement Feedback-Driven Changes: Translate feedback into action, to improve processes and communication. Iterate and learn. Foster a Culture of Continuous Improvement: Emphasizing the value of feedback, adaptability, and learning within the program team. Celebrate and recognize instances where feedback-led improvements have positively impacted the program's alignment with stakeholder expectations.

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6 Celebrate and acknowledge

The sixth step is to celebrate and acknowledge the achievements and contributions of your program sponsor and senior managers. You need to recognize and appreciate the support, guidance, and input that they provide to your program. You also need to share and celebrate the successes and benefits that your program delivers to them and the organization. By celebrating and acknowledging, you can foster a positive and rewarding culture and environment for your program and your stakeholders.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you manage competing program sponsor and senior manager demands?

1

2

3

4

5

6

7

1 Understand their perspectives

2 Communicate clearly and proactively

3 Negotiate and prioritize

4 Escalate and resolve

5 Seek feedback and improve

6 Celebrate and acknowledge

7 Here’s what else to consider

Program Management

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How do you manage competing program sponsor and senior manager demands?

1

2

3

4

5

6

7

1 Understand their perspectives

2 Communicate clearly and proactively

3 Negotiate and prioritize

4 Escalate and resolve

5 Seek feedback and improve

6 Celebrate and acknowledge

7 Here’s what else to consider

Program Management

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