Universal design is an approach that seeks to make products, services, and environments usable and accessible for all people, regardless of ability or disability. You can apply these principles to your training and education programs by providing multiple means of representation, action, and engagement. Representation should include different formats and media such as text, audio, video, images, graphs, or animations. Additionally, captions, transcripts, subtitles, or alternative text should be used for audiovisual materials. Action and expression should include different types of activities, assignments, assessments, and feedback. Finally, engagement should motivate learners by making content relevant and meaningful with examples that reflect their backgrounds and experiences. Furthermore, interaction, collaboration, and participation should be encouraged among learners and with you. All of these steps will help you create an inclusive learning environment.