How do you leverage the strengths of your team members and assign roles and responsibilities?

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8D problem solving is a structured and systematic approach to identify, analyze, and resolve complex issues in a team setting. It involves eight steps or disciplines that guide the problem-solving process, from defining the problem to implementing and verifying the solution. To apply 8D problem solving effectively, it's critical to leverage the skills and strengths of your team members and assign roles and responsibilities that suit their capabilities and preferences. In this article, you will learn how to do that using some practical tips and tools.

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1 Assess your team

Before you assign roles and responsibilities, assess your team's skills, strengths, and weaknesses. You can use various methods to do this, such as self-assessment, peer feedback, performance reviews, or skill matrices. The goal is to identify the competencies, interests, and motivations of each team member.

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James Minor

Improves business performance and ensures compliance to regulations. Proven Quality and Lean Leader Helping companies translate their business goals to reality.
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I have used a cross-training matrix to determine the experience of the team members. When the training of a skill has been completed, I will make an assessment through observation and discussion to ensure the team member and I are in agreement on the requirements.

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2 Define roles and responsibilities

Once you have assessed your team, define the roles and responsibilities for each 8D problem solving step. You can use a tool like the RACI matrix to clarify who is responsible, accountable, consulted, or informed for each task or decision. The RACI matrix helps avoid confusion, duplication, or gaps in the problem-solving process. You can also use the Belbin Team Inventory to assign roles based on the behavioral strengths and contributions of each team member.

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Rüya Demirta?

Six Sigma Master BB | Shainin RedX Master | PS Coach | Problem Solving Manager
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Although training is the basic requirement to acquire skills which are necessary for a successful 8D completion, the most important step is coaching of team leader and members by their manager or by an expert in the organization.

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3 Match skills and strengths

After you have defined the roles and responsibilities, match them with the skills and strengths of your team members. You can use the Skill Will Matrix to assess the level of skill and willingness of each team member for each role or task. The Skill Will Matrix helps determine the best way to support, coach, or delegate to your team members based on their skill and will. You can also use the StrengthsFinder to identify the top five strengths of each team member, and how they can use them to enhance their performance and engagement.

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4 Communicate and collaborate

You can use various tools and techniques to facilitate communication and collaboration, such as meeting agendas, action plans, status reports, or feedback loops. The goal is to keep your team informed, aligned, and involved in the problem-solving process. The goal is to create a sense of trust, respect, and camaraderie among your team members.

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Pamela Flores

Product Management / Advanced Product Quality / Certified Agile Practitioner
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In my experience, I have used Open Action Tracking lists with responsible and target completion dates. I often try to use software applications that can provide reminders easily.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you leverage the strengths of your team members and assign roles and responsibilities?

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1 Assess your team

2 Define roles and responsibilities

3 Match skills and strengths

4 Communicate and collaborate

5 Here’s what else to consider

8D Problem Solving

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