The first step is to assess your current level of stakeholder analysis and management skills and competencies. You can use self-assessment tools, such as the IIBA Competency Model or the BABOK Guide, to identify your strengths and gaps. You can also ask for feedback from your peers, managers, mentors, or coaches, who can provide you with valuable insights and suggestions. Based on your assessment, you can set specific and realistic goals for your improvement.
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There are two things that matter - your education and training, and experience. You need to assess yourself against those and see where you are. Write down your strengths and areas of improvement and plan the course of action.
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As per the current level is concerned I totally believe the more is the experience the stronger is ground. Its all about keeping the ball rolling in the correct trajectory. Understanding the stakeholders background and priorities would actually help to determine the current stats which can predict the future in order to optimize the deliverables.
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Define or agree your KPIs and Competency model to be achieved with your immediate manager targeting gradual improvement and growth of both your technical expertise and interpersonal abilities. KPIs must give equal importance to the soft skills and interpersonal abilities that are essential for business analysts to excel in effective communication, stakeholder engagement, collaboration and teamwork as critical aspects of business analysis.
The second step is to learn from the experts, who can share their knowledge, experience, and best practices with you. You can find many sources of expert advice when it comes to stakeholder analysis and management. For instance, James Cadle and Debra Paul's book Stakeholder Analysis and Management: A Practical Guide for Business Analysts may be beneficial. Additionally, Laura Brandenburg's podcast The Power of Stakeholder Engagement, Adrian Reed's webinar Stakeholder Analysis and Management, and Udemy's course Stakeholder Analysis and Management are all worth considering. Finally, the Certified Business Analysis Professional (CBAP) certification from IIBA may also be a great option.
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You will need to break this down into some sub-skills. Things like: Facilitation, Relationship Management, Building Trust, Influence Without Authority, Empathy, Decision Making, Problem Solving, Change Management, Conflict Resolution, Communication, and more. I have a course here on LinkedIn Learning as well about many of the BA competencies. https://tinyurl.com/5c4rb69x
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Take courses, learn and practice creative and logical thinking, develop analytical skills, and evaluate your learnings. If possible, have a mentor to guide you.
The third step is to practice and apply what you have learned in your projects and initiatives. You can use various tools and techniques, such as stakeholder maps, personas, RACI matrices, communication plans, or feedback loops, to analyze and manage your stakeholders effectively. You can also seek opportunities to work with different types of stakeholders, such as internal or external, senior or junior, supportive or resistant, or technical or business, to broaden your exposure and experience. Moreover, you can review and reflect on your performance and outcomes, and identify what worked well and what can be improved.
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Practice is key here. You can become very good if you practice working on real-life case studies, and evaluate yourself. This is the only way to be good at it. When you have an opportunity to work, apply the learnings you have, and consolidate your understanding. It is possible and will happen that you do some mistakes but that is part of your learning. Everyone does it. You need to learn from your mistakes and ensure you do not repeat those. Over time, you will become good
The fourth step is to network and collaborate with other business analysts, who can offer you support, guidance, and inspiration. You can join online or offline communities, such as LinkedIn groups, forums, blogs, or local chapters, where you can exchange ideas, tips, questions, or challenges with fellow professionals. You can also participate in events, such as conferences, workshops, or meetups, where you can learn from speakers, experts, or peers, and expand your network. Additionally, you can find a mentor or a coach, who can help you with your personal and professional development.
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Observe others and how they manage stakeholders, and for those that you admire their stakeholder management skills, build a relationship with them, take them for coffee and ask them more about their strategies, techniques and how they learned their skills. Ask them to observe you in meetings/interactions and give you feedback.
The fifth step is to keep up to date with the latest trends, developments, and innovations in the field of stakeholder analysis and management. You can follow relevant publications, websites, newsletters, or podcasts, that provide you with current and relevant information and insights. You can also attend webinars, courses, or certifications, that update your skills and competencies according to the changing needs and expectations of the stakeholders. Furthermore, you can experiment with new tools, techniques, or approaches, that can enhance your stakeholder analysis and management capabilities.
The sixth step is to seek feedback and improvement on your stakeholder analysis and management skills and competencies. You can ask for feedback from your stakeholders, who can tell you how satisfied they are with your communication, collaboration, and delivery. You can also ask for feedback from your managers, mentors, or coaches, who can help you assess your progress and achievements. Based on the feedback, you can identify your areas of improvement and take action to address them. You can also celebrate your successes and reward yourself for your efforts.
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Always remember your learnings and mistakes, never assume, and always validate your understanding and your work with stakeholders. Keep all stakeholders informed, perform impact analysis, get your work reviewed, close all loops, and take it to a logical end.
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It's key to seek feedback from more than just your manager/mentor. Ask your stakeholders whether they found your assistance useful - did they get the information they needed? Did they feel that their views were heard and considered? Were there areas that they felt were missing or lacking? Getting feedback from those that you have been working closely with is vital for identifying both your strengths, and areas you may want to enhance.
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In my experience, a business analyst can also foster continuous improvement in the organization by doing the following: 1.Promote Knowledge Sharing: Encourage knowledge sharing among team members by implementing platforms, such as internal wikis or collaboration tools. Facilitate regular team meetings or "lessons learned" sessions to share best practices, lessons from past projects, and innovative ideas. 2. Engage with External Networks: Encourage your organization to participate in industry conferences, meetups, and forums. By networking with professionals from other companies and industries, you can gain insights into innovative practices and bring fresh ideas back to your organization. 3. Embrace agile methodology such as Scrum/Kanban
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?? Learning & improving stakeholder analysis/management skills is vital. ?? Start with resources like books, articles, & online courses. ?? Attend workshops, webinars, & conferences to gain insights from experts. ?? Apply new knowledge in real-life projects, learning from experience. ?? Seek feedback from peers & mentors to identify areas for improvement. ?? Stay updated on industry trends & best practices. ?? Network with professionals to exchange ideas. Remember, continuous learning & practice are ?? to mastering stakeholder management! ??
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Improving stakeholder analysis and management skills involves continuous learning, peer engagement, mentorship/coaching, learning from practice, self-assessment/benchmarking, and staying open to feedback. Additionally, it requires cultural awareness, tech proficiency, emotional intelligence, conflict prevention, advocacy, legal/regulatory compliance, stakeholder segmentation, documentation, and, at times, assuming leadership roles. Striking a balance across these facets is key.
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