How do you keep your customer service certification current?

1 Review the certification requirements

The first step to keeping your customer service certification current is to review the requirements and expectations of your certifying organization. Different certifications may have different renewal policies, fees, deadlines, and criteria. Some may require you to complete a certain number of continuing education units (CEUs), online courses, exams, or workshops. Others may ask you to submit a portfolio, a self-assessment, or a performance evaluation. Make sure you understand what you need to do and when you need to do it to avoid losing your certification or paying extra fees.

2 Seek feedback and coaching

Another way to keep your customer service certification current is to seek feedback and coaching from your peers, managers, mentors, or customers. Feedback and coaching can help you identify your strengths and areas for improvement, as well as provide you with guidance, support, and encouragement. You can also learn from the best practices and experiences of others who have the same or similar certifications. Ask for feedback and coaching regularly and use it to set goals and action plans for your professional development.

3 Join online communities and networks

One of the benefits of having a customer service certification is that you can join online communities and networks of other certified professionals. Online communities and networks can offer you opportunities to exchange ideas, insights, tips, and resources with people who share your interests and challenges. You can also participate in discussions, webinars, podcasts, blogs, or forums that cover topics related to your certification and industry. Online communities and networks can help you stay updated, informed, and connected with your customer service peers.

4 Explore new trends and technologies

Customer service is constantly changing and evolving due to new trends and technologies. To keep your customer service certification current, you need to explore and adapt to these changes and learn how they affect your customers and your work. For example, you may need to learn how to use new tools, platforms, or channels to communicate with your customers, such as chatbots, social media, or video calls. You may also need to learn how to handle new customer expectations, preferences, or behaviors, such as personalization, self-service, or feedback. By exploring new trends and technologies, you can enhance your customer service skills and knowledge and provide better service to your customers.

5 Pursue additional certifications or credentials

Finally, you can keep your customer service certification current by pursuing additional certifications or credentials that complement or expand your existing ones. Additional certifications or credentials can help you demonstrate your commitment, expertise, and value to your customers and employers. They can also help you diversify your skills and knowledge and open up new career opportunities or paths. For example, you may want to pursue a certification in a specific industry, niche, or function, such as hospitality, health care, or sales. You may also want to pursue a certification in a related skill, such as leadership, communication, or problem-solving. By pursuing additional certifications or credentials, you can boost your customer service potential and performance.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?