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How do you inspire volunteers and staff to work together?

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Volunteer management is a rewarding but challenging skill that requires balancing the needs, motivations, and expectations of diverse groups of people. One of the most important aspects of volunteer management is inspiring volunteers and staff to work together as a team, sharing a common vision and supporting each other. In this article, you will learn some practical tips on how to foster a positive and collaborative culture among your volunteers and staff, and how to overcome some of the common barriers that may prevent them from working well together.

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1 Understand their perspectives

The first step to inspire volunteers and staff to work together is to understand their perspectives and appreciate their differences. Volunteers and staff may have different reasons for joining your organization, different levels of commitment and availability, different skills and backgrounds, and different expectations and goals. By acknowledging and respecting these differences, you can create a more inclusive and empathetic environment, where everyone feels valued and respected. You can also use surveys, interviews, or focus groups to gather feedback from both groups, and identify their needs, challenges, and suggestions.

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John Clem

Director of Production and Experience Regional Food Bank of Oklahoma / Owner Operator 11:11 Food Group
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One thing we have found really helpful is over communication of our mission and directly how their time spent volunteering impacts our neighbors. We have so many well rounded volunteers, but some times they don’t understand exactly what we do until they step foot inside.

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2 Communicate clearly and regularly

The second step to inspire volunteers and staff to work together is to communicate clearly and regularly with both groups. Communication is essential for building trust, alignment, and accountability among your team members. You should communicate your organization's mission, vision, and values, and how each group contributes to them. You should also communicate your expectations, roles, and responsibilities, and provide clear and consistent guidance and feedback. You should also communicate any changes, updates, or news that may affect your team's work, and encourage questions and feedback. You can use various channels and methods to communicate, such as emails, newsletters, meetings, phone calls, or social media.

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John Clem

Director of Production and Experience Regional Food Bank of Oklahoma / Owner Operator 11:11 Food Group
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Yes, I may have jumped the gun on the last answer. We find over communicating in an engaging way, not just the same thing over and over is a great way to further our volunteers ability to affect our mission.

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3 Provide training and support

The third step to inspire volunteers and staff to work together is to provide training and support for both groups. Training and support can help your team members develop their skills, knowledge, and confidence, and perform their tasks more effectively and efficiently. You should provide orientation and induction training for new volunteers and staff, and ongoing training and development opportunities for existing ones. You should also provide support and resources for both groups, such as manuals, guides, tools, or mentors. You should also recognize and reward your team members for their achievements and efforts, and celebrate their successes.

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Gilson Mutanga

Data Scientist, Monitoring and Evaluation Practitioner, Organizational Development Practitioner, Agriculturalist, Microbiologist, Plant Pathologist
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We need to treat them the same. In Africa there is a tendency to put people in classes. A higher class (staff) and lower class (volunteer). This automatically creates division and mistrust. However, the team members are treated equally in terms of value, opportunity to be heard, opportunity to learn and grow, I believe we can work more effectively with staff and volunteers

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John Clem

Director of Production and Experience Regional Food Bank of Oklahoma / Owner Operator 11:11 Food Group
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We constantly train our coordinators and our volunteers, all volunteers whether they’re new or have been coming for years have to go through training at the beginning of every shift. We are in the process of digitizing almost trainings so that they can we watched beforehand, in an effort to help our coordinators be more efficient.

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4 Encourage collaboration and interaction

The fourth step to inspire volunteers and staff to work together is to encourage collaboration and interaction among both groups. Collaboration and interaction can help your team members share their ideas, insights, and experiences, and learn from each other. They can also help your team members build rapport, trust, and camaraderie, and create a sense of belonging and community. You can encourage collaboration and interaction by assigning tasks or projects that require teamwork, creating opportunities for cross-training or shadowing, or organizing social events or activities.

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John Clem

Director of Production and Experience Regional Food Bank of Oklahoma / Owner Operator 11:11 Food Group
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We really lean on our core volunteers that usually show up 3-4 times a week, once they really know what they are doing we allow them to take their abilities a little further and work with our coordinators on some more ability laden areas.

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5 Address conflicts and challenges

The fifth step to inspire volunteers and staff to work together is to address any conflicts or challenges that may arise among both groups. Conflicts and challenges are inevitable in any team, but they can also be opportunities for learning and improvement. You should address any conflicts or challenges promptly, respectfully, and constructively, and avoid blaming or criticizing anyone. You should also listen to both sides of the issue, and try to find a solution that is fair and acceptable for everyone. You should also monitor and evaluate your team's performance and satisfaction, and make any adjustments or improvements as needed.

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John Clem

Director of Production and Experience Regional Food Bank of Oklahoma / Owner Operator 11:11 Food Group
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We very specifically lay out what our expectations are and what we expect in return. All volunteers are valuable, but only to a point if they continue to cause issues.

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6 Lead by example

The sixth and final step to inspire volunteers and staff to work together is to lead by example. As a volunteer manager, you have a significant influence on your team's culture and behavior. You should model the values and attitudes that you want your team members to adopt, such as respect, honesty, positivity, and enthusiasm. You should also show your appreciation and gratitude for both groups, and acknowledge their contributions and impact. You should also demonstrate your commitment and passion for your organization's cause, and inspire your team members to share it.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you inspire volunteers and staff to work together?

1

2

3

4

5

6

7

1 Understand their perspectives

2 Communicate clearly and regularly

3 Provide training and support

4 Encourage collaboration and interaction

5 Address conflicts and challenges

6 Lead by example

7 Here’s what else to consider

Volunteer Management

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How do you inspire volunteers and staff to work together?

1

2

3

4

5

6

7

1 Understand their perspectives

2 Communicate clearly and regularly

3 Provide training and support

4 Encourage collaboration and interaction

5 Address conflicts and challenges

6 Lead by example

7 Here’s what else to consider

Volunteer Management

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