How do you improve your risk management using feedback?

I led a big team in UNICEF once in my life carrier. The feedback was an excellent tool and mechanism we used to keep each updated and debrief each other. It keeps the team strong, and all issues will be sorted out immediately. The work environment was clean, and colleagues were updated on each other role. It also helps build up strong realtion and extending to our families, and other sections started to learn from our experinces....I belief it is useful tool for strong team building.

I believe that feedback in the form of “what needs to be improved before this happens again” after an exercise or real event is the most valuable aspect of any event. A simple spreadsheet can be useful for collecting and documenting the areas identified for improvement, potential solutions and assignment of who is responsible for each improvement item, (creating an AAR-IP). I personally, hold several informal meetings after an event (hot-wash / review / postmortem or whatever you want to call it) to discuss what went well and what needs improvement. Surveys can be useful when looking for feedback on a large group (global, multi-functional / multi-agency response teams).

In every organization the feedback is vital to collate all experiences and ideas to review the company’s risk profile and take it a level up. Every voice is count and you need to use variety of techniques to take that feedback, some are using forms, committees, safety meetings and safety talks, audits, inspections, walkthroughs or direct verbal communication. One little thing that I personally passionate about is reaching out the people at their work point; where the work is being carried out and the risk at its peak. They know better how high the severity and they can share views on its likelihoods too. Its our job to formalize and ensure updates it in our risk management documents that’s sometimes are kept “dusty”.

Feedback is the compass that guides us towards growth and development. It’s a gift that solidifies our growth by giving us insights, ideas and areas of excellence. Whether inspiring praise or challenging constructive criticism, receiving feedback is essential for personal and professional growth. Let’s celebrate the power of feedback on our journey to success!

Feedback must be from a trusted objective source report that must be verified it depends on people Thoughts and believe . It might be Variable peoples had different perceptions

To me feedback is essential providing diverse perspectives, identifies areas for improvement, improves preparedness and fosters a culture of learning and responsibility. It also improves decision-making and: - Building trust & improved co-operation: Feedback with different stakeholders shows transparency and willingness to listen. - Learning from experience: Understanding what worked well and what didn't helps improve strategies and mitigations. - Identifying gaps: consideration of human and cultural factors offers diverse perspectives providing a comprehensive picture. This will help identify possible prejudices or blind spots. - Promotes accountability: feedback encourages stakeholders to take responsibility for their roles.

The public at large must always feel as though they are stakeholders in the process. One need only go as far as the neighborhood watch to understand the capabilities of the public. Communication is the mainstay of the watch in every facet of life. Feedback of the Bridge watch on a naval vessel is of critical importance when steaming about the sea. Without the feedback from the watch, the ship is certain to be hazarded through a narrow strait, grounded on a coral reef or damaged by colliding with another vessel. The importance of feedback cannot be overstated. The more information and the more detailed the information is, the greater the probability of a positive outcome.

The best source of feedback often is the ground floor observer; they are closer to the process than the top tier coordinator or compiler. The ground floor observer gives the compiler (usually the middle tier gathering the information) who in turn provides cataloguer the necessary feedback for sorting into semi-smooth data for the data assessors to smooth and provide to the evaluators on the top. In many instances, the tiers are combined for urgency's sake and the raw data is smoothed for decision makers to decide on course for implementation. Simplicity does not negate effectiveness in the process.

Compiling feedback through anonymous questionnaires often gives the unvarnished observations of the those providing the feedback. Venn diagrams, scattergrams, graphs, even the Johari windows are just a few of the tools that can be used to compile the raw data and understand necessary paths to successful implementation of any processes deemed appropriate. However, this is not the terminus for the improvement of processes. Feedback must be received perpetually for the continuity of improved safety, security, integrity, whatever the need may be.

I have always found improvement in my job can only be accomplished when I receive feedback and implement reasonable steps for that improvement. Many times, the feedback will provide the steps that can work for that improvement. The evaluator of the feedback must be open to the notion that he or she is not above improving the processes being used.

I would like to emphasize how feedback in risk management can also help to identify opportunities for growth and development. Feedback can be a source of innovative ideas and creative solutions to address complex risks. E.g. stakeholder input may lead to out-of-the-box approaches that were not considered previously. Engaging with various stakeholders encourages diverse perspectives, spurring innovation and allowing organizations to be more adaptive in their risk management strategies. Incorporating feedback-driven opportunities into risk management practices enables organizations to be proactive, sustainable and forward-thinking.

As a past fire ground commander I found it best to understand I did not know everything, but knowing what I did not, opened my ears and mind. Watch out for the know it alls.

Organizations fostering growth-mindset value all feedback – positive/negative. Negative feedback, like incident reports, is misunderstood in struggling firms, hindering progress. Yet, even as lagging indicators, incidents (incl. Near-misses) offer valuable insights. Investigating incidents betters risk management; learning from them is vital for risk appreciation. Incident reporting and learning aid risk management. Learning from errors, yours/others, is a key risk feedback strategy.

Human and cultural factors are also significant components when considering feedback in risk and emergency management. The way people perceive and respond to risk and emergencies can vary depending on their beliefs, values, and experiences. Understanding these factors can help emergency and risk managers design more effective risk management methods, communication strategies, ensure community engagement, and tailor risk management approaches to specific human/cultural contexts.