How do you identify the problem that needs to be solved in executive management?

1 Clarify the situation

The first step is to clarify the situation that you are facing. This means gathering relevant information, data, and feedback from various sources, such as customers, employees, stakeholders, competitors, and industry trends. You also need to define the scope and boundaries of the problem, as well as the desired outcomes and criteria for success. By clarifying the situation, you can avoid jumping to conclusions, making assumptions, or solving the wrong problem.

2 Analyze the root causes

The next step is to analyze the root causes of the problem. This means digging deeper into the underlying factors, drivers, and influences that contribute to the problem. You can use different tools and techniques to analyze the root causes, such as the 5 Whys, the Fishbone Diagram, or the SWOT Analysis. By analyzing the root causes, you can identify the core issues, gaps, and opportunities that need to be addressed.

3 Generate alternative solutions

The third step is to generate alternative solutions for the problem. This means brainstorming, researching, and evaluating different options that could potentially solve the problem. You can use different methods and frameworks to generate alternative solutions, such as the SCAMPER, the Six Thinking Hats, or the Idea Matrix. By generating alternative solutions, you can expand your perspective, stimulate your creativity, and compare the pros and cons of each option.

4 Test and validate your assumptions

The fourth step is to test and validate your assumptions about the problem and the solutions. This means conducting experiments, simulations, or pilots to test your hypotheses, gather feedback, and measure results. You also need to consider the risks, uncertainties, and trade-offs involved in each solution. By testing and validating your assumptions, you can refine your solutions, eliminate errors, and increase your confidence.

5 Communicate and implement your solution

The final step is to communicate and implement your solution for the problem. This means presenting your solution to the relevant stakeholders, such as your team, your boss, your board, or your customers. You also need to plan and execute the actions, resources, and timelines required to implement your solution. By communicating and implementing your solution, you can ensure alignment, support, and accountability for the problem solving process.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?