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Last updated on 2024年8月29日

How do you help peers overcome complex challenges?

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Peer support is a valuable skill that can help you and others cope with complex challenges in work and life. Whether you are a peer support worker, a mentor, a colleague, or a friend, you can use some effective strategies to provide emotional, practical, and informational support to your peers. In this article, we will explore how to help peers overcome complex challenges by following these steps:

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1 Listen actively

The first step to help peers overcome complex challenges is to listen actively to their needs, feelings, and perspectives. Active listening means paying attention, showing empathy, asking open-ended questions, and summarizing what you hear. Active listening can help you build trust, rapport, and understanding with your peers. It can also help you identify the main problems, goals, and resources of your peers.

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DavidLee Richardson, CPTM

Director of Training and Development at The CMI Group Inc.; Amazon #1 Best Selling Published Author
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It's important to focus on listening with the intent to really hear what the other person is saying. Avoid listening to respond. Really listen to hear even if you don't fully understand. Remember, what's being told to you isn't about you and how you can relate to it; it's about them. When responding, acknowledge what was told you, and ask questions if you must, but avoid hijacking the story by telling one of your own, and shifting the focus to you and your experiences.

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Wesley A.

Category Manager: Recovery Coaching @ Recovery.com, Certified Peer Support Specialist, Certified Parent Peer Support Specialist, Recovery Coach
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Make bite sized pieces. Most complex challenges can be broken down into multiple smaller challenges that can make a complex challenge more manageable. Accomplishing small steps builds momentum and confidence that help propel the peer forward to see the challenge as a mountain they can overcome.

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Samira Ali

Electronic Embedded Systems Engineer | Career Counsel/Mentor | Africa’s best STEM Advocate
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It is important, at this stage, to speak less and allow them to fully express all that they are feeling. Sometimes people will not tell the whole story, so the best way is to ask for more information using phrases like “Tell me about…” or “Talk about…”. This will force an outpour of extra information and therefore help lessen their burden even further.

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2 Validate and normalize

The second step to help peers overcome complex challenges is to validate and normalize their experiences and emotions. Validation means acknowledging and accepting what your peers are going through, without judging, minimizing, or invalidating them. Normalization means reassuring your peers that they are not alone, and that their reactions are common and understandable. Validation and normalization can help your peers feel heard, respected, and supported. They can also help your peers reduce shame, guilt, and isolation.

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Dana Foglesong
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Helping people recognize that their emotions or behaviors may be normal responses to traumatic events and a chaotic world, rather than something to be pathologized, provides validation and normalization.

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3 Empower and encourage

The third step to help peers overcome complex challenges is to empower and encourage them to find their own solutions and strengths. Empowerment means helping your peers recognize and use their abilities, values, and preferences to cope with their challenges. Encouragement means motivating your peers to take positive actions, celebrate their achievements, and learn from their setbacks. Empowerment and encouragement can help your peers gain confidence, autonomy, and resilience.

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4 Share and learn

The fourth step to help peers overcome complex challenges is to share and learn from each other's experiences and insights. Sharing means offering your own stories, tips, and resources that are relevant and helpful to your peers. Learning means asking for and receiving feedback, advice, and support from your peers. Sharing and learning can help you and your peers create a mutual and reciprocal relationship, where you can exchange knowledge, skills, and perspectives.

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Samira Ali

Electronic Embedded Systems Engineer | Career Counsel/Mentor | Africa’s best STEM Advocate
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When sharing, remember that it is not primarily about you. Do not share to the point where the focus shifts onto you. Remember you are only there to support them.

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5 Respect and appreciate

The fifth step to help peers overcome complex challenges is to respect and appreciate the diversity and uniqueness of each peer. Respect means honoring the boundaries, choices, and opinions of your peers, even if they differ from yours. Appreciation means expressing gratitude, recognition, and admiration for your peers' efforts, contributions, and qualities. Respect and appreciation can help you and your peers foster a positive and inclusive culture, where you can value and celebrate each other's differences and similarities.

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6 Review and reflect

The sixth and final step to help peers overcome complex challenges is to review and reflect on the progress and outcomes of your peer support. Review means evaluating the effectiveness, benefits, and challenges of your peer support. Reflection means identifying the lessons, insights, and improvements that you and your peers have gained from your peer support. Review and reflection can help you and your peers measure your achievements, identify your gaps, and plan your next steps.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you help peers overcome complex challenges?

1

2

3

4

5

6

7

1 Listen actively

2 Validate and normalize

3 Empower and encourage

4 Share and learn

5 Respect and appreciate

6 Review and reflect

7 Here’s what else to consider

Peer Support

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How do you help peers overcome complex challenges?

1

2

3

4

5

6

7

1 Listen actively

2 Validate and normalize

3 Empower and encourage

4 Share and learn

5 Respect and appreciate

6 Review and reflect

7 Here’s what else to consider

Peer Support

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感谢您的反馈

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