How do you handle sensitive or negative 360-degree feedback and assessment results?

1 Understand the purpose

The first step to handle sensitive or negative feedback is to understand the purpose and value of 360-degree feedback and assessment. It is not meant to criticize, blame, or punish you, but to help you identify your strengths and areas for improvement. It is also not a one-time event, but a continuous process of learning and development. Therefore, you should view feedback as a gift, not a threat, and as an opportunity, not a problem.

2 Prepare yourself

Before you receive or deliver feedback, you should prepare yourself mentally and emotionally. You should acknowledge your feelings, such as anxiety, anger, or defensiveness, and try to manage them constructively. You should also set realistic expectations and avoid comparing yourself with others. You should focus on the feedback itself, not the person giving it, and be open-minded and curious. You should also remind yourself of your goals and motivations, and how feedback can help you achieve them.

4 Respond positively

After you receive or deliver feedback, you should respond positively and constructively. You should avoid taking feedback personally or negatively, and instead focus on the facts and behaviors, not the personality or character. You should also avoid making excuses or blaming others, and instead take responsibility and ownership for your actions and outcomes. You should also avoid ignoring or dismissing feedback, and instead seek more information and examples if needed. You should also avoid reacting impulsively or emotionally, and instead take time to reflect and process the feedback.