How do you handle resistance and feedback from the process stakeholders?

According to me, one of the golden rule of stakeholder engagement: engage early and engage often. In the nascent stages of change, involve your stakeholders in the decision-making process to give them confidence and sense of engagement. Their input can provide invaluable perspectives that might otherwise be overlooked. There are many ways you might collaborate with the stakeholders and allow them to participate in your project or share their thoughts. For example, you might host group meetings to share information and gather feedback for an upcoming development or major product release.

Handling resistance and feedback from process stakeholders involves several things, First we need to listen attentively to stakeholders' concerns and feedback without interrupting and by showing empathy we need to encourage for an open Communication by creating a safe and respectful environment for stakeholders to express their opinions and concerns freely. And then by addressing their concerns we need to clarify their objectives and seek collaboration in the decision making process and provide training if necessary for continuous improvement By implementing these strategies, you can effectively handle resistance and feedback from process stakeholders, foster collaboration, and drive successful outcomes for the project.

Every organization thrives on the effectiveness and efficiency of the interactions and interrelationships of the processes that make up the system. No process within any system operate in isolation. Every process is intertwined and are interrelated. The process based approach depicts the inputs- process- output model succinctly. The output of one process becomes the inputs of another with clearly defined TAT (Turnaround time) and actors. To ensure a seamless feedback loop and avoid unnecessary bottle necks and resistance from relevant stakeholders, process owners must ensure adequate involvement, consultation and participation in defining the needs and expectations of their customers and how best to go about meeting those needs.

In my experience if and when I have an issue with a stakeholder, I approach informally and let us look what I see as presentable data. Showing them how I created the report and dashboards can help make them see the how and why of my interpretation and visualization. Sometimes a visualization can throw off a stakeholder and it best to help them in a collaborative way. I want them to see how the reports was built, maybe we can learn together of where the report needs to go to possibly improve it before the stakeholder possibly uses our findings in their own reports and demonstrations.

Handling resistance and feedback involves active communication, addressing concerns, and involving stakeholders in the process. In renewable energy, like offshore wind power, addressing concerns about new maintenance procedures through stakeholder workshops fosters acceptance. Similarly, in grid code compliance studies, incorporating feedback from regulatory bodies ensures smoother implementation. In manufacturing and battery storage systems, involving workers in process changes and addressing their feedback enhances buy-in and implementation success. Overall, transparent communication and collaboration are key to overcoming resistance and ensuring stakeholder satisfaction.