How do you handle negative feedback on social media?

Before reading or reacting to negative feedback on social media, firstly you need to stay calm, and secondly, keep in mind that these may not say all about you. Verify source, tone and intention of feedback would be very helpful to determine these feedback is really valuable, or only meant to hurt or provoke you.

My view point: 1. At first verify the authenticity 2. If it's authentic, accept and dig down 3. Implement the learning for future.

In my opinion, all feedbacks are important (whether positive or negative). Positive feedback is a veritable tool to keep you going and boost your morale. Whereas, negative feedback is very important for improvement, creativity and innovation. Great ideas are born out of negative feedback. So, assess the feedback comprehensively and constructively, with an open mind.

I verify the sources of feedback, ensure I review the feedback from a learning standpoint, adopt any possible learning where necessary, help to invalidate the feedback after thorough investigation, ignore if not true and does not make sense and move on.

Listen to it it if it's a well-founded observation but don't get obsessed with it - just learn from it. If it's not constructive - then just ignore it, don't let it ruin your day.

Thank the person for their feedback and if there is anything to address from the feedback, do so as soon as possible. Yes, unsolicited feedback can feel somehow, but one should learn how to be open either way.

Understand it is perspective and opinions and acknowledge that you are open to feedback if it results in improvement. Try to identify the real emotion behind the feedback and where it has emerged from.

By giving feeback is good because it is making people aware what needs to be improved with the service. When negitive feedback is given it is good because things may need to be changed with the organisation. Feedback is a way if effectively communicating with stakeholders and others like third parties. It is important that we take on feedback in a postive way.

- faire un résumé de la situation - gardez ton poli et courtois - Expliquer clairement quelles seront les prochaines étapes pour régler le problème.

One perspective I adopt is assuming positive intentions. I like to assume the writer is sincere and wants to work towards resolution. I think a person often wants to feel heard and validated, so responding with an apology and moving the conversation forward towards resolution is helpful.

Address by acknowledging and showing that you are considering the feedback. Ask more questions if you may need to. Assure positive results and thank them for the feedback

-Montrer au client que vous avez bien évaluer son commentaire - Proposer des solutions - Offrir un petit plus pour regagner la confiance

If the feedback has posetive consequences or if it's not deviant to my personal, organizational and socio-cultural affairs, I will accept and improve regarding as recommended feedback.

O simples facto de reconhecer o problema, já é um primeiro passo. O seguinte será apurar a sua causa e consequências. De seguida é importante oferecer uma solu??o de resolu??o e na impossibilidade de resolver, criar um compromisso de que este será um exemplo para garantir que o problema n?o se voltará a repetir.

Avoid and report if it is from a source that is not authentic and if it is projections of something that has nothing to do with you.

Negative feedback is only what it is if you acknowledge as such. To give it any air to breathe, the fire will continue on. Snuff out the flames and what are you left with, embers and eventually ash. Consider the source, anyone daring enough to engage in speaking badly of another is projecting his or her own self hate onto you and reaching out trying to seek attention. This is not your problem or issue to sort through. With this type of situation I always say, walk away with grace and find the lesson and don't ever give up the power by allowing someone to get under your skin. It's their battle, not yours.

- éviter et signaler le commentaire s'il vient d'une source non authentique - faire une intervention au niveau informatique afin que ce commentaire soit désactivé

Considero que n?o se deve evitar a resposta. Seja positivo ou negativo, deve existir uma resposta. Essa resposta deve ser cordial e fundamentada, consoante o tipo de feedback. Deve evitar-se entrar em conflito ou tentar justificar-se demasiado, para n?o correr o risco de dar demasiada importancia a um feedback que apenas tem o objetivo de prejudicar a empresa. Contudo a ausência de resposta na eventualidade de ser um feedback que n?o tem muita visibilidade, pode ser uma op??o, uma vez que responder a esse tipo de feedback pode suscitar a que surjam mais do mesmo género.

I appreciate negative review as it offers a perspective I might have overlooked. I love responding professionally and ensuring there are no hard feelings.

I think at the end of the day, regardless of the authenticity or tone, our biggest takeaway should be the content. It’s a chance to self reflect and really dig deep to reach the uncomfortable places. There is always room for growth and only we know how far we’ve come and where we’d want to be. Feedback is difficult to take especially since your vulnerability is out there for the world to see in social media. But if there is truth to it, we ought to reflect and strategise our way forward. Important to also not make promises to change if we know we cannot keep them. That’ll just add fuel to the fire

Social media can be misused by people, but it is also a great place to reach and hear from a wider audience. Analyse the pros and cons and tread effectively in managing feedback

I don't take it personally. It is simply someone's opinion. I don't delete the comment and don't respond defensively or try to argue. I learn the lessons that need learning.

If you really want to accept and improve with feedback, there is one characteristic you must have: humility. Without humility we will not be able to learn and improve.