How do you handle feedback from multiple stakeholders and sources in your Kanban system?

I think the topic of "Feedback in Kanban" is overrated by dear AI, generating these articles... At the moment of writing, out of 19 articles on Kanban topic, 6 were dealing with feedback somehow (30% )! I do not see any special issue with handling any type of feedback within the Kanban system – basically, you just consider that during the design of the system, and/or update your system later, when you discover that need - here I'm talking about product/service level feedback. As for feedback on the Kanban system itself, processing it is "in the box" - done through cadences, in particular, "Service Delivery Review" and "Risk Review".

For any kanban system I think it is important to understand what the goal or true purpose of your Kanban system is in the ideal state. You define the true north or ideal purpose of the kanban and then the system you develop tries to emulate that system, though at any given point in time, there may be some real time constraints that you need to overcome. Hopefully all of the shareholders and stakeholders, especially the ones that have the most weight have helped you in defining that ideal state

?? No toda la retroalimentación tiene el mismo valor. Identifica y prioriza las fuentes de retroalimentación según su impacto potencial en el proyecto. Distingue entre los comentarios provenientes de stakeholders clave, como clientes y usuarios finales, y aquellos de menos impacto inmediato. Esto te permitirá concentrarte en las modificaciones que más beneficiarán al proyecto y al negocio.

Centralized Collection: Use a centralized tool or board to gather all feedback in one place. Define Clear Channels: Establish clear channels for submitting feedback, ensuring it's structured and actionable. Prioritization Framework: Implement a prioritization framework (e.g., Impact vs. Effort) to rank feedback items. Regular Review: Schedule regular review sessions to assess and prioritize feedback based on agreed criteria. Engage Stakeholders: Involve stakeholders in the feedback process to ensure alignment and understanding. Iterative Improvement: Continuously refine processes based on feedback outcomes to enhance responsiveness and effectiveness.

In my experience, using some type of cadenced approach helps create alignment and focus when establishing these channels. For example, a weekly stakeholder sync or meeting allows you to point stakeholders to a single place and time to have this feedback conversation. It optimizes for the right people at the right time talking about the right things. It also lowers the the context switching from having multiple conversations for multiple stakeholders. Now, some may argue not all stakeholders care about other stakeholders interests, but in my experience we can drive this behavior by letting all stakeholders take part in the session. Pragmatically speaking, of course.

I think the best feedback or channels for a kanban or signaling system is to go out and observe the process and get feedback from the personnel using it to see if it is working as expected, or if adjustments need to be made. Getting feedback from the operators and personnel using the system is important and if things are brought up that need fixed, it is very important to take care or address those issues as quickly as possible .

?? Define canales y formatos específicos para la recopilación de retroalimentación, asegurando que todos los involucrados sepan dónde y cómo proporcionar sus comentarios. Esto puede incluir reuniones regulares, encuestas, correos electrónicos dedicados o herramientas digitales que centralicen la información. La claridad en este proceso ayuda a evitar la sobrecarga de información y facilita la organización de los datos recibidos.

Keep things simple. Keep things flowing. A lot of times people will review processes, and there will be a lot of talk, but there will be no action. It is important to get agreement from everyone about the next steps to try and assign responsibilities with due dates.

?? Incorpora los comentarios relevantes directamente en tu panel Kanban y tu backlog de trabajo. Esto puede implicar ajustar prioridades, a?adir nuevas tareas, o redefinir los objetivos de las tareas actuales basándose en la retroalimentación recibida. Asegúrate de que estos cambios sean visibles para todo el equipo y que se entienda claramente el razonamiento detrás de cada ajuste.

Incorporating stakeholder feedback into Kanban systems effectively requires integrating feedback in small, manageable increments. At White Internet, we align feedback with our regular Kanban cadences—daily stand-ups, reviews, retrospectives, and replenishment meetings. This practice prevents overload and supports continuous improvement without disrupting workflow. By addressing feedback in small batches, we reduce delays and improve the quality of implementations, ensuring that every piece of feedback is actionable and contributes to refining our processes and enhancing productivity. This method fosters a dynamic environment where improvement is ongoing and visibly impactful.

?? Para evitar interrupciones significativas en el flujo de trabajo, implementa cambios basados en la retroalimentación en lotes peque?os y de manera frecuente. Esto permite al equipo adaptarse gradualmente y facilita la medición del impacto de los cambios, asegurando una integración más manejable y menos disruptiva.

?? Fomenta una cultura de retroalimentación continua no solo recibiendo sino también solicitando activamente comentarios. Regularmente pregunta a las partes interesadas y al equipo si los cambios realizados están funcionando o si se necesitan ajustes adicionales. Compartir los resultados de la implementación de la retroalimentación también puede motivar al equipo y a las partes interesadas al mostrar progreso y atención a sus preocupaciones.

1. Define clear policies for feedback collection and usage. 2. Implement regular feedback loops at different cadences. 3. Analyze feedback data to identify improvement opportunities. 4. Communicate feedback insights and actions across stakeholders. 5. Continuously review and improve the feedback process itself.

?? Evalúa regularmente la efectividad de tus métodos de recopilación e implementación de comentarios. Busca formas de mejorar estos procesos, ya sea a través de la automatización de la recopilación de datos o refinando los métodos de priorización y implementación. Las mejoras continuas en el proceso de retroalimentación pueden conducir a mayores ganancias en eficiencia y satisfacción del cliente.