登录查看更多内容

How do you handle difficult conversations and conflicts with respect and empathy?

由人工智能和领英社区提供技术支持

Difficult conversations and conflicts are inevitable in any workplace, but they can also be opportunities for growth, learning, and improvement. However, to make the most of these situations, you need to handle them with respect and empathy, not with aggression, defensiveness, or avoidance. In this article, you will learn some practical communication and feedback models and tools that can help you navigate challenging interactions with your colleagues, managers, or clients.

在这篇协作文章中查找专家回答

由社区从 3 条内容中精选。了解更多

1 Identify the purpose and goals

Before you initiate or respond to a difficult conversation or conflict, you need to clarify your purpose and goals. What are you trying to achieve? What are the main issues or concerns? What are the desired outcomes or solutions? Having a clear and realistic purpose and goals can help you focus on the facts, avoid emotional reactions, and align your expectations with the other party.

添加您的观点

2 Prepare and plan

Once you have identified your purpose and goals, you need to prepare and plan for the conversation or conflict. This means gathering relevant information, anticipating possible objections or questions, and choosing an appropriate time and place. You also need to prepare yourself emotionally, mentally, and physically. You can do this by acknowledging your feelings, practicing positive self-talk, and breathing deeply.

添加您的观点

Victor Prince

Author, HarperCollins | #1 Executive Coach in US Fintech - Google it! | 47,000 LinkedIn newsletter subscribers | Leadership Trainer | Wharton MBA, Bain & Co., CIA, CapitalOne alum | ex-COO of US CFPB | ?? Exec |????????
举报内容
An executive coach can help prepare for difficult conversations. They can role play with you to prepare. They can help you understand how the other person will perceive the interaction and react. They can also be great to debrief with after the difficult conversation.

已翻译

赞

3 Listen and empathize

During the conversation or conflict, you need to listen actively and empathize with the other party. This means paying attention to their words, tone, body language, and emotions, and reflecting back what you hear and understand. You also need to show empathy by acknowledging their perspective, feelings, and needs, and expressing your appreciation for their willingness to talk. Listening and empathizing can help you build rapport, trust, and understanding.

添加您的观点

Victor Prince

Author, HarperCollins | #1 Executive Coach in US Fintech - Google it! | 47,000 LinkedIn newsletter subscribers | Leadership Trainer | Wharton MBA, Bain & Co., CIA, CapitalOne alum | ex-COO of US CFPB | ?? Exec |????????
举报内容
Think back in your own experience to when you were on the other end of a difficult conversation. What were your biggest concerns going in? What were your hot buttons? What did the other person do well? What mistakes did they make? Use that past experience as a learning experience for yourself going forward.

已翻译

赞

4 Speak and assert

While listening and empathizing are important, you also need to speak and assert your own perspective, feelings, and needs. This means using clear, concise, and respectful language, and avoiding blaming, criticizing, or attacking the other party. You also need to use assertive communication techniques, such as using "I" statements, describing the situation and its impact, and requesting specific actions or changes. Speaking and asserting can help you express yourself effectively, confidently, and respectfully.

添加您的观点

Victor Prince

Author, HarperCollins | #1 Executive Coach in US Fintech - Google it! | 47,000 LinkedIn newsletter subscribers | Leadership Trainer | Wharton MBA, Bain & Co., CIA, CapitalOne alum | ex-COO of US CFPB | ?? Exec |????????
举报内容
Being assertive in managing the time to make sure you cover everything on your agenda. Don’t let the other person go off topic or talk too long to “run out the clock” and prevent you from covering the points you need to. Before the meeting, figure out some tactics, phrases, or questions that you can use to get the conversation back on track if needed.

已翻译

赞

5 Collaborate and resolve

The ultimate goal of any difficult conversation or conflict is to collaborate and resolve the issues or concerns. This means finding common ground, generating options, evaluating pros and cons, and agreeing on a plan of action. You also need to follow up on the agreed actions, monitor progress, and provide feedback. Collaborating and resolving can help you achieve win-win outcomes, strengthen relationships, and prevent future problems.

添加您的观点

6 Learn and improve

After the conversation or conflict, you need to learn and improve from the experience. This means reflecting on what went well, what went wrong, and what you can do differently next time. You also need to seek feedback from the other party, your peers, or your mentors, and identify areas for improvement. Learning and improving can help you enhance your communication and feedback skills, boost your confidence, and grow as a leader .

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Leadership Training

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you handle difficult conversations and conflicts with respect and empathy?

1

2

3

4

5

6

7

1 Identify the purpose and goals

2 Prepare and plan

3 Listen and empathize

4 Speak and assert

5 Collaborate and resolve

6 Learn and improve

7 Here’s what else to consider

Leadership Training

给文章评分

感谢您的反馈

更多Leadership Training相关文章

更多相关阅读内容