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How do you gather data from library users?

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Gathering data from library users is essential for improving your services, understanding your impact, and demonstrating your value. But how do you collect and analyze the information you need in a reliable and ethical way? In this article, we will explore some of the methods and tools you can use to gather data from library users, as well as some of the challenges and best practices you should consider.

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Brent Bursey

1 Define your purpose and goals

Before you start collecting data, you need to have a clear idea of why and what you want to measure. What are the questions you want to answer, the problems you want to solve, or the outcomes you want to achieve? How will the data help you make decisions, improve your performance, or communicate your impact? Having a specific and realistic purpose and goal will help you design your data collection strategy, choose your methods and tools, and avoid collecting irrelevant or unnecessary data.

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Chantal Drouin

Registered Nurse with 19 years of experience.
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-Goals/outcomes should be specific, realistic/achievable AND MEASUREABLE: clearly defined, objective outcomes to avoid subjectivity and increase consistency when several researchers are gathering such data.

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2 Choose your methods and tools

There are many ways to gather data from library users, depending on your purpose, goals, resources, and context. Some of the common methods include surveys, interviews, focus groups, observations, feedback forms, usage statistics, analytics, and tests. Each method has its advantages and disadvantages, and you may need to use a combination of them to get a comprehensive and accurate picture of your users. You also need to choose the tools that suit your methods, such as online platforms, paper forms, audio recorders, cameras, or software. You should consider the accessibility, usability, reliability, and security of the tools you use, as well as the cost and time involved.

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3 Plan and implement your data collection

Once you have chosen your methods and tools, you need to plan and implement your data collection process. This involves defining your sample size, selecting your participants, designing your questions or instruments, testing your methods and tools, obtaining consent and ethical approval, conducting your data collection, and storing and managing your data. You should follow the principles of validity, reliability, and objectivity in your data collection, as well as respect the privacy and confidentiality of your participants. You should also document and monitor your data collection process, and be prepared to deal with any issues or challenges that may arise.

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4 Analyze and interpret your data

After you have collected your data, you need to analyze and interpret it to answer your questions, solve your problems, or achieve your outcomes. This involves organizing, cleaning, coding, categorizing, summarizing, and visualizing your data, as well as applying statistical or qualitative techniques to identify patterns, trends, relationships, or differences. You should use appropriate and consistent methods and tools to analyze and interpret your data, and check the validity, reliability, and accuracy of your results. You should also be aware of the limitations, assumptions, and biases that may affect your data analysis and interpretation.

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Chantal Drouin

Registered Nurse with 19 years of experience.
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Clearly defined limitations with transparent discussion actually increases the validity of the study. It serves to implicate honesty, credibility, and responsibility. Colleagues may have a clearer understanding of what research is still lacking, and can be confident in depending on those goals and variables that your study has defined as accurate and consistent.

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5 Communicate and use your data

The final step in gathering data from library users is to communicate and use your data to inform your decisions, actions, or communications. This involves reporting, presenting, or sharing your data analysis and interpretation with your stakeholders, such as library staff, management, funders, partners, or users. You should use clear, concise, and engaging formats and channels to communicate your data, such as reports, dashboards, infographics, or stories. You should also use your data to improve your services, demonstrate your impact, or advocate for your value, and monitor and evaluate the effects of your data-driven actions or communications.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Brent Bursey
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The collection methodology and resultant observations must directly benefit the library users. I would recommend spending more time and resources addressing this objective than the methodology itself. Privacy must be respected but users will opt in when the potential benefits are significant.

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How do you gather data from library users?

1

2

3

4

5

6

1 Define your purpose and goals

2 Choose your methods and tools

3 Plan and implement your data collection

4 Analyze and interpret your data

5 Communicate and use your data

6 Here’s what else to consider

Library Services

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How do you gather data from library users?

1

2

3

4

5

6

1 Define your purpose and goals

2 Choose your methods and tools

3 Plan and implement your data collection

4 Analyze and interpret your data

5 Communicate and use your data

6 Here’s what else to consider

Library Services

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