How do you fix gaps and issues during solution evaluation?

1 Understand the problem

The first step to fix any gap or issue is to understand what it is, why it occurred, and how it affects the solution and the stakeholders. You can use various techniques to gather and analyze data, such as interviews, surveys, observations, metrics, feedback, testing, and root cause analysis. You should also define the problem statement, the expected outcome, the impact, and the priority of the problem. This will help you communicate the problem clearly and align your stakeholders on the scope and urgency of the solution.

2 Generate and evaluate alternatives

Once you have a clear understanding of the problem, you need to generate and evaluate possible alternatives to fix it. You can use techniques such as brainstorming, mind mapping, decision trees, pros and cons, SWOT analysis, and cost-benefit analysis to generate and compare different options. You should also consider the feasibility, suitability, acceptability, and risks of each alternative. You should involve your stakeholders in this process and solicit their input and feedback.

3 Select and implement the best alternative

After evaluating the alternatives, you need to select and implement the best one that meets the criteria and solves the problem. You should document the rationale for your decision and communicate it to your stakeholders. You should also plan and execute the implementation activities, such as change requests, training, configuration, testing, and deployment. You should monitor and control the implementation process and ensure that it is completed on time, within budget, and according to quality standards.

4 Validate and measure the results

The final step to fix any gap or issue is to validate and measure the results of the implemented alternative. You should verify that the alternative has solved the problem and delivered the expected outcome. You should also measure the value and performance of the alternative using indicators such as key performance indicators (KPIs), return on investment (ROI), customer satisfaction, and quality metrics. You should compare the actual results with the planned results and identify any deviations or discrepancies.