How do you file a claim for your solar panel lifetime warranty if something goes wrong?

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Solar panels are a great way to save money and reduce your environmental impact, but what happens if something goes wrong with them? Most solar panels come with a lifetime warranty that covers defects and performance issues, but how do you file a claim and get your panels fixed or replaced? In this article, we'll explain the steps you need to take to make sure your solar panel warranty works for you.

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Kevin Keene

16 year Solar-ESS Sales Manager, Founder Brighten Haiti Sales Manager @ SolarWorld, Solar Data Systems, Heliene, Swell…

1 Check your warranty terms

It is important to check your warranty terms and conditions before filing a claim. Different manufacturers and installers may have different policies and procedures for handling warranty claims, so you need to be aware of your rights and responsibilities. The duration of the warranty, what it covers, and exclusions or limitations should be taken into account. Additionally, you may need to follow certain maintenance and inspection guidelines to keep your warranty valid. Moreover, the process and requirements for filing a claim should be looked at. This could include registering your panels, keeping receipts and invoices, providing proof of purchase, serial numbers, photos, or other documentation. Knowing this information beforehand is important for ensuring a successful warranty claim.

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Kevin Keene

16 year Solar-ESS Sales Manager, Founder Brighten Haiti Sales Manager @ SolarWorld, Solar Data Systems, Heliene, Swell Energy
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If you should have problems with underperforming solar panels, ReUse should always come before Recycling. Never should they go to the landfill. There are many organizations like BrighenHaiti.org that can give new life to an underperforming panel, and provide electricity to people who don't have access to the grid.

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Ryan Lacey

CEO at Ryan M. Lacey Holding Company, LLC.
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Check your Sales Agreement: (Paperwork, ) Your installation Company may provide a warranty and or the company that is financing the solar array. Depending on the manufacturer of the solar panels installed, contact their customer service phone number. Most solar panel manufacturers offer a warranty on the panel themselves. Inverter companies offer a warranty for a determined frame of time. Certain battery manufacturers offer a warranty for a certain number of years. Additionally check the fine print in your paperwork and cross-reference it with the finance company; if you happened to finance at the time of purchase. In the Warranty section is where most converge legenths are described in greater detail.

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2 Contact the manufacturer or installer

Once you know your warranty terms, you need to contact the manufacturer or installer of your solar panels as soon as possible. Depending on your warranty, you may need to contact either one or both parties to initiate the claim process. You should explain the problem with your panels, provide the necessary information and evidence, and request a repair or replacement. You should also keep a record of your communication and correspondence with them, in case you need to follow up or escalate the issue.

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Francisco R. San Agustin, Jr.

SUN EQUITY, Chief Operating Officer *** PV LIFETIME WARRANTY, LLC, Co-Founder and Senior Vice President of Strategic Relations and Reseller Recruitment
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Contact your Installer. ...Your Installer is your conduit to all of your Warranty Repair Rights. The Solar panel manufacturer IS NOT going to entertain a warranty claim without the original Installer's participation.

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3 Schedule an inspection and repair

The next step is to schedule an inspection and repair of your solar panels. Depending on your warranty, the manufacturer or installer may send a technician to your site, or ask you to ship your panels to them. The inspection will determine the cause and extent of the problem, and whether it is covered by the warranty. If it is, the technician will either fix the panel on the spot, or replace it with a new or refurbished one. If it is not, you may have to pay for the repair or replacement yourself, or look for other options.

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4 Review the outcome and follow up

The final step is to review the outcome and follow up with the manufacturer or installer. You should make sure that your panels are working properly and that you are satisfied with the service. You should also check if the repair or replacement affected your warranty in any way, and if you need to update any records or documents. If you have any questions, concerns, or complaints, you should contact the manufacturer or installer and ask for clarification or resolution. You should also keep a copy of the warranty claim and the repair or replacement report for your reference.

Solar panels are a long-term investment that can provide you with many benefits, but they also require some care and attention. By knowing your warranty terms and following the steps above, you can ensure that your solar panel warranty works for you and that you get the most out of your panels.

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How do you file a claim for your solar panel lifetime warranty if something goes wrong?

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1 Check your warranty terms

2 Contact the manufacturer or installer

3 Schedule an inspection and repair

4 Review the outcome and follow up

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