Evaluating your service recovery can be done by tracking and analyzing service recovery metrics. These quantitative indicators measure the effectiveness and efficiency of your service recovery process and outcomes. Common metrics include the service recovery rate, time, cost, customer satisfaction, and loyalty. By monitoring and analyzing these metrics, you can gauge your service recovery performance and identify any trends, patterns, or gaps. The service recovery rate is the percentage of service failures that are resolved satisfactorily by your actions, while the service recovery time is the average time it takes to resolve a failure from the moment it is reported to the moment it is closed. The service recovery cost is the average cost of resolving a failure, which includes compensation, discounts, or refunds. Lastly, customer satisfaction and loyalty indicate the degree to which customers are satisfied with your service recovery actions and how likely they are to repurchase or recommend your products or services after a service failure.