Last updated on 2024年4月14日

How do you establish trust with incident response partners?

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Incident response is a collaborative process that involves multiple stakeholders, such as internal teams, external partners, customers, regulators, and law enforcement. To effectively respond to a security breach, you need to establish trust with your incident response partners and ensure that everyone is on the same page. Here are some tips on how to build and maintain trust with your incident response partners.

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1 Define roles and responsibilities

One of the first steps to establish trust is to clearly define the roles and responsibilities of each partner in the incident response plan. This will help avoid confusion, duplication, or conflict of tasks and expectations. You should also assign a primary point of contact for each partner and communicate regularly with them throughout the incident. By defining roles and responsibilities, you can demonstrate your respect, transparency, and accountability to your partners.

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Jonah Ashu

**** Proactive Security Compliance officer cryptojacking, and vulnerability management
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Initiating ICS (incident command system) your name, location, your situation, and what you need.is an essential aspect in incident Response instead

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2 Share relevant information

Another way to establish trust is to share relevant information with your partners in a timely and accurate manner. This includes providing updates on the incident status, impact, and actions taken, as well as sharing any evidence, logs, or reports that can help with the investigation or remediation. You should also respect the confidentiality and sensitivity of the information shared by your partners and follow the agreed-upon protocols for data handling and storage. By sharing relevant information, you can show your cooperation, collaboration, and honesty to your partners.

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3 Align on goals and expectations

A third way to establish trust is to align on the goals and expectations of the incident response with your partners. This means having a common understanding of the desired outcomes, success criteria, and performance indicators of the incident response. You should also discuss the potential risks, challenges, and trade-offs that may arise during the incident response and how to address them. By aligning on goals and expectations, you can demonstrate your commitment, professionalism, and reliability to your partners.

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4 Solicit and provide feedback

A fourth way to establish trust is to solicit and provide feedback to your partners during and after the incident response. This means asking for and listening to their opinions, suggestions, and concerns, as well as acknowledging their contributions, achievements, and challenges. You should also give constructive and respectful feedback to your partners on their performance, strengths, and areas for improvement. By soliciting and providing feedback, you can show your appreciation, recognition, and support to your partners.

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5 Learn and improve

A fifth way to establish trust is to learn and improve from the incident response with your partners. This means conducting a post-incident review or a lessons learned session with your partners to identify what went well, what went wrong, and what can be done better in the future. You should also implement the recommendations and action items from the review or session and monitor their progress and results. By learning and improving, you can show your willingness, adaptability, and growth to your partners.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Mike Miller

vCISO / Senior Security Consultant / Penetration Tester on a mentoring mission. Over 25+ Experience in IT / Cyber Security.
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Communication and collaboration are key here. It is extremely important to conduct exercises throughout the year as each exercise is completed. Time must be taken to communicate with all parties involved on lessons learned, improvements that can be made. Each exercise should be more efficient than the last, ensuring that when a real incident occurs, all parties are ready to man their positions. Each party must also always understand their responsibility.

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James Oporto

Senior Incident Response Consultant @ BlackBerry | Incident Response, Cybersecurity
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Other areas to consider: - Implement mutual Non-Disclosure Agreements to safeguard sensitive data with partners. - Respect the expertise of teams, legal counsel, and regulators for informed decision-making. - Stay compliant with relevant laws and reporting obligations. - Trust, transparency, and teamwork ensure effective incident response, mitigating the impact of security breaches. - Collaborate on cybersecurity initiatives outside of specific incidents to strengthen working relationships and build rapport.

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Jonah Ashu

**** Proactive Security Compliance officer cryptojacking, and vulnerability management
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Collaborate with industry peers: Establish relationships with other organizations in your industry or community to share both financial and knowledge resources. Jointly organizing training sessions or participating in group exercises can help distribute costs and broaden the training opportunities available is much more easier for two to pay a $5000 loan than one person.

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How do you establish trust with incident response partners?

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1 Define roles and responsibilities

2 Share relevant information

3 Align on goals and expectations

4 Solicit and provide feedback

5 Learn and improve

6 Here’s what else to consider

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