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How do you encourage collaboration among team members with different personalities?

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Collaboration is a key skill for transportation planners, who often work in multidisciplinary teams to design, implement, and evaluate mobility solutions. However, collaborating effectively can be challenging when team members have different personalities, preferences, and perspectives. How do you encourage collaboration among team members with different personalities? Here are some tips to help you foster a positive and productive team environment.

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Sahar Ehsan

Manager - Customer Value Management | CX | Business Analytics | Product Marketing | Retention
Sushil Singh, CA(ICAI), CA(ICAEW), CPA, CMA, CertIFR

QatarEnergy
Pratiti Khan, PE, RSP1

Senior Engineer at AtkinsRéalis

1 Understand personality types

One of the first steps to encourage collaboration is to understand the personality types of your team members. You can use various tools and frameworks, such as the Myers-Briggs Type Indicator (MBTI) or the DiSC model, to assess how your team members communicate, make decisions, handle conflicts, and cope with stress. By knowing your own and your team members' personality types, you can appreciate the strengths and weaknesses of each person, avoid misunderstandings, and adapt your communication style accordingly.

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Sahar Ehsan

Manager - Customer Value Management | CX | Business Analytics | Product Marketing | Retention
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Understanding each team member's personality through activities like DISC is key, I personally do this activity with all my teams members collectively so that we are all aligned with each others personality while interacting with one another. However, leaders must also be aware of their own biases. It's crucial to avoid favoritism and ensure fair treatment. Leaders, by acknowledging and addressing their own tendencies, set the tone for a team culture that values diversity. It's a powerful way to foster collaboration and trust within the team.

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Betty Johnson

Financial Analysis
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You can encourage collaboration among team members with different personalities by first understanding what everyone is bringing to the table. As a manager, one should know their employees' strengths as well as areas that need improving. When employees are allowed to showcase their talents, they buy-in to the project early and tend to work diligently from inception to completion of the project.

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2 Set clear goals and expectations

Another important step to encourage collaboration is to set clear goals and expectations for your team. You should define the scope, timeline, budget, and deliverables of your project, and assign roles and responsibilities to each team member. You should also establish how your team will communicate, share information, and provide feedback. By setting clear goals and expectations, you can align your team members around a common vision, reduce ambiguity and confusion, and increase accountability and transparency.

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3 Promote diversity and inclusion

A third step to encourage collaboration is to promote diversity and inclusion in your team. You should recognize and value the different backgrounds, experiences, and perspectives of your team members, and create a culture of respect and trust. You should also encourage your team members to share their ideas, opinions, and feedback, and listen to them with an open mind. By promoting diversity and inclusion, you can leverage the creativity and innovation of your team, and foster a sense of belonging and engagement.

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Pratiti Khan, PE, RSP1

Senior Engineer at AtkinsRéalis
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Diverse people bring diverse skill sets and personalities. Each personality type has its strengths and weaknesses. When we promote diversity and inclusion, we can complement each other with our strengths.

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Sahar Ehsan

Manager - Customer Value Management | CX | Business Analytics | Product Marketing | Retention
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Absolutely! Fostering collaboration among team members with diverse personalities is a true art. One effective approach I've found is creating a culture of mutual respect, where each individual's strengths are acknowledged and valued. Encouraging open communication channels ensures that every team member feels heard, fostering a sense of inclusivity.

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4 Manage conflicts constructively

A fourth step to encourage collaboration is to manage conflicts constructively. You should acknowledge that conflicts are inevitable and natural in any team, and view them as opportunities for learning and improvement. You should also address conflicts early and respectfully, and focus on the issues rather than the personalities. You should use active listening, empathy, and compromise to resolve conflicts, and avoid blaming, criticizing, or avoiding. By managing conflicts constructively, you can strengthen your team relationships, and enhance your team performance.

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Sahar Ehsan

Manager - Customer Value Management | CX | Business Analytics | Product Marketing | Retention
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Handling conflicts is inherently unpredictable, given the diverse nature of human reactions. In my experience, adopting a humble approach is crucial. Bringing conflicting parties together for a face-to-face discussion, with a neutral mediator, has consistently produced positive outcomes. Whether there's alignment or disagreement on a personal level, fostering open dialogue is essential for uncovering root issues and facilitating resolution.

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5 Celebrate achievements and successes

A fifth step to encourage collaboration is to celebrate achievements and successes. You should recognize and appreciate the contributions and efforts of your team members, and provide positive and constructive feedback. You should also celebrate the milestones and outcomes of your project, and reward your team for their hard work and collaboration. By celebrating achievements and successes, you can boost your team morale, motivation, and satisfaction, and reinforce your team spirit and culture.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sahar Ehsan

Manager - Customer Value Management | CX | Business Analytics | Product Marketing | Retention
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I always set the tone at the beginning of projects, be it with a small or large team, with a key mantra: don't take things personally. Our purpose here is clear – we're working and getting compensated to deliver the absolute best for the company. Conflicts? Sure, they can pop up, and that's okay. We're all about agreeing to disagree without taking it to heart, leaving no room for grudges or prolonged issues. Above all, I highlight that mental health takes the top spot on our priority list, closely followed by the company's interests. It's not just about the work; it's about creating a space where everyone thrives both personally and professionally. This has helped me tremendously when working with bigger teams.

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Sushil Singh, CA(ICAI), CA(ICAEW), CPA, CMA, CertIFR

QatarEnergy
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Revised: Effective two-way and continuous communication is crucial for the success of any project. Ensuring active engagement and involvement of every team member is a key responsibility for the project manager. This proactive approach fosters collaboration and contributes to achieving optimal project outcomes.

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How do you encourage collaboration among team members with different personalities?

1

2

3

4

5

6

1 Understand personality types

2 Set clear goals and expectations

3 Promote diversity and inclusion

4 Manage conflicts constructively

5 Celebrate achievements and successes

6 Here’s what else to consider

Transportation Planning

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How do you encourage collaboration among team members with different personalities?

1

2

3

4

5

6

1 Understand personality types

2 Set clear goals and expectations

3 Promote diversity and inclusion

4 Manage conflicts constructively

5 Celebrate achievements and successes

6 Here’s what else to consider

Transportation Planning

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