How do you effectively communicate M&A deals to customers in financial services?
Mergers and acquisitions (M&A) are common in the financial services industry, as firms seek to expand their market share, diversify their products, or achieve synergies. However, M&A deals can also create uncertainty and anxiety among customers, who may worry about the impact on their accounts, fees, services, or relationships. How do you effectively communicate M&A deals to customers in financial services? Here are some tips to help you craft a clear, consistent, and reassuring message.