How do you design and deliver automated services?

I believe we also need to look at how these align with your organization's goals and customer-centric principles. It's an ongoing process that requires flexibility and adaptability as customer needs and technology evolve.

We can use approaches that are modular by breaking them into smaller manageable modules making these easier to test the services. By doing this we can use reusable components in our automated services to reduce the development time and cost. Thus we can start small and simple and then expand them over a period of time. While dong so we can get customer feedback on the new services and on what they would like as improvements in automation.

1. Understand Your Business Needs Before diving into automation. 2. Define Clear Objectives for your automated services. 3. Choosing the Right Tools and technologies is critical. 4. Standardize Processes to ensure consistency. 5. Identify tasks and processes that can be automated. 6. Test Thoroughly Before deploying. 7. Monitoring and optimization are essential. 8. The IT support team is trained in using and troubleshooting the automation tools and processes. 9. Comprehensive documentation is crucial for ensuring the sustainability of automated services. 10. Regularly measure and report on the success of your automated services.

Automatic services are good for maintenance updates, billing and safety guides. Also it depends on the Company profile and products.

It should be tailored as per the need of each customer and as per the organisation products/services. Which should be added some common answer of questions and then need to identify the help needed by the customer, which can be a more effective and efficient way to utilise modern technology, time and man power.

Designing the service flow and logic for an automated service is a crucial step in the development process. It involves creating a structured plan that outlines the sequence of steps, actions, and interactions with customers and other systems. Here's some of the crucial things to consider here- Define Objectives & Goals Understand User Needs & Expectations Map the Customer Journey Identify Automation Opportunities Design the Service Flow User Interface Design Integration with other Systems Define Error Handling & Escalations Incorporate Personalization Testing & Validation Documentation & Training Iterate & Improve Remember, the design of the service flow & logic should align with your organization's goals & customer-centric principles.

Few of the major things to consider here is adaptability, interoperability, integration with other tools and platforms and scalability. I believe as we develop the entire service concept and bring it to life these are vital to meet the ever dynamic and increasing demands of the end consumer

Many platforms claim to do things that can actually not be delivered. Choose the ones that you can test in real time .Also make sure you share with them your expectations.

Well the dialogue "Keep it simple, silly" applies perfectly here. Keep the content clear, concise and crisp is the key here. If there are IVR or voice commands then the tone and the accent needs to be natural and neutral. Remember, a confused and a lost customer is the opportunity lost

Yes, keep it simple and give options to contact a guest relation agent when more detailed explanations are required. A chat box is not a human , at last not yet,??

Research and planning is the first step in designing an automated service. Developing and testing the service content and script is also very crucial. Whatever you do "Keep it simple & easy to understand" Bearing in mind that "Simplicity is the bedrock of effective communication". I have come across processes & automations that are very ambiguous, with many errors and it had me wondering if these processes were not tested before the official launch to correct all errors.

Launching the service has to be performed in stages to eliminate any nags or issues associated with it as the service will go into various different environments to run and to develop understanding on how it will perform. Monitoring is the key! Measuring, understanding, monitoring the right metrics and data associated with its performance and usage will give valuable insights on the service and will lead the keyrole in its future developments and improvements

Make sure your guest relation team is well aware of the services you offer and ready to interfere when needed. Human touch is still required in service related activities.

Here are some additional tips for designing and delivering automated services: Start small and scale up. Don't try to automate everything at once. Start with a small, simple service and then gradually expand it. Use a modular approach. Break the automated service down into smaller, more manageable modules. This will make it easier to develop, test, and deploy the service. Use reusable components. Whenever possible, use reusable components in your automated services. This will help to reduce the development time and cost. By following these steps, you can design and deliver automated services that meet the needs of your customers and improve your business efficiency.