How do you define the voice of the customer in service processes?
Six Sigma is a methodology that aims to improve the quality and efficiency of processes by reducing variation and defects. DMAIC is a five-phase framework that guides the implementation of Six Sigma projects. DMAIC stands for Define, Measure, Analyze, Improve, and Control. In this article, you will learn how to apply DMAIC in service processes, such as customer service, hospitality, or health care, and how to define the voice of the customer in each phase.