How do you define quality auditing and quality management in your context?

I believe in the definition of auditing by IIA, that defines , quality auditing is an objective activity to improve an organization's operations, focusing on risk management and control processes. ISO 19011 sees it as an independent process to check compliance with the specified criteria. Quality management, for the IIA, involves directing an organization's quality policies and monitoring standards. ISO defines it as the function of managing quality policies and ensuring continuous quality improvement.

It's a good question. Quality auditing is checking an organization's processes to make sure they meet quality standards. It looks at how well the quality system works, finds areas to get better, and checks if rules are followed. The main goal is to report on how things are going and make things better and more efficient. Quality management is about all the steps to keep up a good level of quality. This means making a quality policy, planning for quality, making sure quality is good, and always trying to improve. It involves the whole organization and aims to meet and go beyond what customers expect and what rules require, to constantly improve how the organization performs.

in my opinion, quality audit must meet the very objective of the audit that is given an assurance to the audit committee and management around compliance with regulations and internal policy, safeguarding of assets and efficiency and effectiveness of the internal controls deployed across various process of the organization. The Management must consider the audit as an exercise that brings lot of value addition and process improvement opportunities round the organization

?Quality auditing is the systematic examination of an organization’s quality management system (QMS). Audits are usually conducted at defined intervals, ensuring that an organization has a clearly defined system for quality monitoring. They can also help determine whether an organization is compliant with the requirements of a specific quality system. ?Quality management system (QMS) is as a formal system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

Quality auditing in banking and financial institutions involves a systematic, independent, and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. The focus is on assessing the effectiveness of internal controls, adherence to regulatory requirements, and the overall quality of the institution's operations.

Quality management is the orchestration of activities that guide an organization towards achieving its quality objectives. Drawing on my diverse industry experience, I understand that effective Quality Management goes beyond meeting customer expectations. It's a dynamic process of planning, implementing, monitoring, and reviewing, ensuring alignment with strategic goals. Quality Management enhances efficiency, innovation, and competitiveness, fostering a culture of continual improvement.

Quality Management: Definition:?The proactive planning, control, and improvement of?all activities that influence the quality?of products, services, and processes. Focus:?Achieving and maintaining quality?- Establishes and implements systems and processes to prevent defects and continuously improve performance. Approach:?Proactive - Anticipates and eliminates potential issues before they impact quality. Benefits: Increases efficiency and productivity. Reduces waste and rework. Improves employee morale and engagement. Enhances brand reputation Example:?Developing and implementing a quality control plan for a manufacturing process, defining quality metrics and tracking progress, training employees on quality principles.

Definition:?The set of activities and processes that an organization uses to?consistently achieve and maintain quality?in its products and services. It encompasses a broader perspective than quality auditing, focusing on?prevention?rather than just detection of issues. Organization Context:?Effective quality management is essential for organizational success. It can lead to: Increased customer satisfaction and loyalty Reduced costs and waste Improved efficiency and productivity Enhanced brand reputation Key elements:?Leadership commitment, defined quality policy and objectives, continuous improvement culture, employee involvement, data-driven decision-making, and risk management.

Quality management encompasses the principles, methodologies, and practices adopted by organizations to ensure that products, services, and processes consistently meet or exceed customer expectations and quality requirements. It involves establishing quality objectives, implementing qms, measuring performance, analyzing data, and implementing corrective and preventive actions to achieve desired quality outcomes. It focuses on continuous improvement, risk mitigation, customer satisfaction, and the enhancement of organizational effectiveness and competitiveness. It involves various approaches such as Total Quality Management (TQM), Six Sigma, Lean, and ISO standards to systematically manage quality across all aspects of the organization.

In my opinion, Quality management is monitoring the quality audit wrt determination of purpose, understanding practical business impact, proposing a workable solution and tailer message to the large stakeholders while paying attention to details, minimizing expectation gaps and timeliness' escalation

Drawing on my extensive expertise in quality auditing, it's essential to highlight the nuanced interplay between quality auditing and quality management. While auditing serves as a crucial tool, offering objective insights and independent feedback, quality management orchestrates a broader process. The synergy between the two is paramount; auditing, when integrated with other methods, becomes a catalyst for continuous improvement within the quality management framework. Alignment with strategic goals and organizational culture is key, ensuring a seamless, holistic approach to fostering and sustaining quality excellence.

Quality auditing is a way to check or has intention (as objective) to check the level of conformance based on a defined/selected quality criteria. It can be done internally or externally. On the other hand, quality management is approach which includes respect of 7 quality management principles in every aspect of processes and business while using PDCA.

Relationship between Quality Auditing and Quality Management: Complementary:?Quality auditing provides feedback and insights for continuous improvement, while quality management implements those improvements and establishes the framework for future audits. Interdependent:?Both are essential for achieving sustained quality excellence. Synergistic:?When working together effectively, they create a powerful feedback loop that drives continuous improvement. Quality auditing acts as a?control mechanism?that verifies the effectiveness of the quality management system. Quality management provides the?framework and foundation?for successful quality audits.

In a comprehensive audit of a bank's compliance with anti-money laundering (AML) regulations, we integrated quality auditing with quality management practices. The audit not only assessed the bank’s compliance with AML laws but also evaluated the effectiveness of the bank's internal AML policies and procedures. Based on our audit findings, we recommended enhancements to the bank's AML monitoring systems and training programs. The implementation of these recommendations led to more robust AML controls, which improved the bank's ability to detect and prevent suspicious activities. This integration ensured that the bank's operations remained compliant and aligned with best practices for quality management.

Scope:?Quality auditing?has a?narrower scope?focusing on specific areas at a specific point in time, while?quality management?has a?wider scope?encompassing all activities continuously. Proactiveness:?Quality management?is?proactive?in preventing issues, while?quality auditing?is?reactive?in identifying existing problems. Outcomes:?Quality auditing?provides feedback and improvement opportunities, while?quality management?delivers actual improvements and sustained quality.

Quality auditing and quality management both are 2 sides of the same coin, in quality management we focuse on achieving organization objectives (quality objectives) by embedding quality in each function activities meanwhile quality auditing focuse on the extent to which the quality criterias were fulfilled then we can determine if the quality program achieved the desired results or not

Applying these definitions in any context: The specific details of quality auditing and quality management will vary depending on the industry, organization size, and regulatory requirements. However, the core principles of independent evaluation, proactive improvement, and continuous feedback remain consistent across all contexts. By understanding these core principles, you can apply them to define and implement effective quality auditing and quality management practices in any situation.

With several years of experience as an auditor in banking and financial institutions, I define quality auditing and quality management as crucial processes that ensure the effectiveness, efficiency, and compliance of operations within an organization. In my context, these practices are integral to maintaining the integrity and trustworthiness of financial systems, which are critical to both the institution's success and its regulatory obligations.

Quality auditing provides a unique opportunity to shine a light of excellence on a company's quality management system. Through developing audit plans, executing the audit with key stakeholders, and reporting results through management review, it can show concrete evidence that controls put in place to catch issues before they become larger problems are effective and that stakeholders are working collaboratively to assure quality in every step of their processes. Audits are also a way to find areas where processes can be improved, but don't overlook the opportunity to use it as a platform to discuss savings through mitigating COPQ and individual or collective contributions to a successful QMS.

Quality auditing is the organized investigation and evaluation of processes, products or systems to guarantee they adhere to set standards and regulations. This involves identifying areas that can be improved. Quality management entails managing and supervising all activities within an organization to consistently achieve and uphold high quality standards. It puts emphasis on improvement and customer satisfaction. Both quality auditing and management are crucial, in ensuring top notch product and service quality.

Benefits of Quality Auditing: Improves product and service quality. Reduces costs associated with defects and rework. Enhances customer satisfaction and loyalty. Ensures compliance with regulations and standards Benefits of Quality Management: Increases efficiency and productivity. Reduces waste and rework. Improves employee morale and engagement. Enhances brand reputation.

All the Quality audits are part of Quality Management system. Identify all the applicable type of audits based on the Organizational products, processes and type of customers. Prioritize the audits and make the audit plan based on the criticality and importance of the processes. Typical quality audits can be Product, Process, LPA, Pokayoke verification, PPAP etc. on the other hand, Management system audits like ISO 9001, IATF 16949, AS 9100, ISO 17025 etc. can be done in an integrated way, so that resources can be utilized effectively. Integrating different standard requirements and covering different QMS standards in a single audit checklist, will save lot of time, resources and avoid the repetition of activities and verification.

Interconnectedness: Auditing serves as a tool for quality management:?Findings from audits inform corrective actions and continuous improvement initiatives. Effective quality management reduces the need for corrective actions:?A robust QMS minimizes non-conformities identified during audits. Defining in your context: Tailor to your specific context:?Consider industry,?size,?and unique risk factors. Involve stakeholders:?Ensure a shared understanding of quality goals and expectations. Integrate into overall strategy:?Align quality initiatives with strategic objectives.

In the context of banking and financial institutions, quality auditing and quality management are essential for ensuring that operations meet the highest standards of effectiveness, compliance, and customer satisfaction. In defining and integrating these practices into our audit processes, we help institutions maintain their integrity, minimize risks, and continuously improve their services. My experience has shown that a strong focus on quality auditing and management not only enhances operational performance but also strengthens the institution's overall resilience in a dynamic regulatory environment.

how to use quality auditing and quality management in your context: Regularly review the organisation performance metrics to identify areas where it is needed to improve. Solicit feedback from customers and use that feedback to inform improvement efforts. Always test new features and capabilities thoroughly before communicating them to my Stakeholders. Monitor the performance on a regular basis and make adjustments as needed.

Quality auditing is a systematic assessment of a company's adherence to quality standards, ensuring compliance and identifying areas for improvement. Quality management encompasses processes and policies aimed at consistently delivering products or services that meet or exceed customer expectations, focusing on quality control, continuous improvement, and performance monitoring to achieve this goal.

Organization Context: Both quality auditing and quality management are vital components of an organization's Quality Management System (QMS). This system provides a framework for achieving and maintaining desired quality levels. Quality auditing?ensures the QMS is functioning effectively and identifies areas for improvement. Quality management?implements the QMS and drives continuous improvement towards achieving quality goals. In conclusion, quality auditing serves as a control mechanism within quality management, which forms the overall strategy for achieving and maintaining organizational quality.

Considero que la auditoría de la calidad es una de las herramientas de la gestión de la calidad que se incorpora en la etapa V (verificar) del ciclo PHVA, aportando revisión periódica de la conformidad del SGC respecto a los requisitos normativos, de la organización y partes interesadas, cuyos resultados contribuyen a la toma de decisiones para mejorar la gestión de la calidad