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How do you deal with technical issues and disruptions during online team building sessions?

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Online team building sessions can be a great way to foster collaboration, engagement, and trust among remote or hybrid teams. However, they can also be challenging to facilitate, especially when technical issues and disruptions occur. How do you deal with them effectively and keep your team building activities running smoothly? Here are some tips to help you prepare, prevent, and respond to common problems.

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1 Test your tools

Before you start your online team building session, make sure you test your tools and platforms thoroughly. Check your internet connection, audio and video quality, screen sharing, chat, and any other features you plan to use. If possible, do a dry run with a colleague or a friend to identify and fix any glitches. You should also familiarize yourself with the backup options and troubleshooting guides of your tools, in case something goes wrong during the session.

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???Tyler Hayden, CSP, BRM (OEE)

Best Selling Author, Motivational Speaker, Team Building Expert & Engagement Consultant
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When we do remote team events - we link two computers under different accounts to the meeting- this way if one has issues we can switch to the other user. Another fail safe is to have a back up power and internet source. We keep a cell phone to daisy chain and a back up battery ?? in case of the … gulp … tragedy

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2 Communicate clearly

Communication is key to any successful team building session, but especially online. You should communicate clearly and frequently with your participants, both before and during the session. Before the session, send them an email with the agenda, the objectives, the tools, and the expectations. Remind them to test their own devices and internet connection, and to join the session on time. During the session, use verbal and non-verbal cues to keep everyone engaged and on track. For example, you can use polls, emojis, gestures, and feedback to create interaction and rapport.

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???Tyler Hayden, CSP, BRM (OEE)

Best Selling Author, Motivational Speaker, Team Building Expert & Engagement Consultant
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To up level the use of emojis try these: Waterfall effect. Have everyone type in their emoji but not hit enter. When you say go — everyone hits enter … creates a waterfall effect Printables- send a pdf of emojis that people can print out. They can hold the emoji up with camera on to use the emojis to vote or respond

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3 Have a backup plan

Even if you test your tools and communicate clearly, you might still encounter technical issues and disruptions during your online team building session. For example, you might lose your internet connection, your audio or video might fail, or your participants might face distractions or interruptions. That's why you should always have a backup plan ready. For example, you can have a phone number, an email address, or a chat group to contact your participants in case of an emergency. You can also have alternative activities or exercises that don't require the same tools or platforms, or that can be done asynchronously.

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???Tyler Hayden, CSP, BRM (OEE)

Best Selling Author, Motivational Speaker, Team Building Expert & Engagement Consultant
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We like to use what’s app as a back up. It’s great to have between your co facilitators and tech folks. Then you don’t have to monitor the direct messages in the chat.

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4 Be flexible and adaptable

Technical issues and disruptions can be frustrating and stressful, but they don't have to ruin your online team building session. The key is to be flexible and adaptable, and to handle them with calmness and professionalism. Don't panic or get angry if something goes wrong. Instead, try to find a solution, or ask for help from your participants or colleagues. You can also use humor or empathy to lighten the mood and reassure your participants. Remember that your online team building session is not about perfection, but about connection.

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5 Ask for feedback

One of the best ways to deal with technical issues and disruptions during online team building sessions is to learn from them. After the session, ask for feedback from your participants and colleagues. Find out what worked well, what didn't work well, and what can be improved. You can use surveys, polls, interviews, or other methods to collect and analyze feedback. Use the feedback to identify the root causes of the problems, and to implement changes or improvements for your next session.

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6 Keep improving

Finally, don't let technical issues and disruptions discourage you from conducting online team building sessions. Instead, use them as opportunities to keep improving your skills and techniques as an online facilitator. Keep up with the latest trends and best practices in online team building, and experiment with new tools and platforms. Seek feedback and advice from other online facilitators, and join online communities or networks to share your experiences and learn from others. By doing so, you will be able to deliver more effective and engaging online team building sessions for your teams.

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???Tyler Hayden, CSP, BRM (OEE)

Best Selling Author, Motivational Speaker, Team Building Expert & Engagement Consultant
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A great collaborative team meeting tool is butter.us. It has some amazing agenda building tools and collaboration activities built in. Check it out ??

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you deal with technical issues and disruptions during online team building sessions?

1

2

3

4

5

6

7

1 Test your tools

2 Communicate clearly

3 Have a backup plan

4 Be flexible and adaptable

5 Ask for feedback

6 Keep improving

7 Here’s what else to consider

Team Building

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How do you deal with technical issues and disruptions during online team building sessions?

1

2

3

4

5

6

7

1 Test your tools

2 Communicate clearly

3 Have a backup plan

4 Be flexible and adaptable

5 Ask for feedback

6 Keep improving

7 Here’s what else to consider

Team Building

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