How do you customize your quality management approach?

1 Assess the project context

The first step is to understand the project context, which includes the scope, objectives, constraints, risks, assumptions, and stakeholders of the project. This will help you identify the key quality factors that affect the project performance and success, as well as the potential challenges and opportunities for improvement. You should also review the organizational policies, standards, and guidelines that relate to quality management, and determine how they apply to your project.

3 Plan the quality activities

The third step is to plan the quality activities, which are the tasks and processes that you will perform to ensure and control the quality of the project deliverables. You should select the appropriate quality tools and techniques, such as checklists, audits, inspections, tests, reviews, and surveys, and define how, when, and by whom they will be executed. You should also establish the quality metrics and targets, such as defect rates, customer satisfaction, and performance indicators, and define how you will measure and report them.

4 Implement the quality plan

The fourth step is to implement the quality plan, which means executing the quality activities according to the schedule and resources that you have allocated. You should monitor and record the results of the quality activities, and compare them with the quality requirements and metrics. You should also communicate the quality status and progress to the project stakeholders, and solicit their feedback and suggestions.

5 Control the quality deviations

The fifth step is to control the quality deviations, which are the gaps or discrepancies between the actual and expected quality of the project deliverables. You should identify the root causes and sources of the deviations, and analyze their impact and severity. You should also implement the corrective and preventive actions, such as rework, repair, replacement, or change requests, and verify their effectiveness. You should also document the lessons learned and best practices from the quality control process, and share them with the project team and stakeholders.

6 Adapt the quality approach

The sixth step is to adapt the quality approach, which means adjusting and updating your quality management plan and activities according to the changes and uncertainties that occur during the project lifecycle. You should review the project context, requirements, activities, results, and deviations regularly, and evaluate their relevance and validity. You should also identify the new or emerging quality issues and opportunities, and incorporate them into your quality management plan and activities. You should also seek continuous improvement and innovation in your quality management approach, and ensure that it adds value to the project deliverables and stakeholders.