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Last updated on 2024年5月20日

How do you communicate cyber risks and incidents to non-technical stakeholders?

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As a cyber operations professional, you may face situations where you need to communicate cyber risks and incidents to non-technical stakeholders, such as senior management, clients, or regulators. How can you do this effectively, without confusing, overwhelming, or losing their attention? Here are some tips to help you bridge the gap between technical and business perspectives.

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Dhaval Mankad

Chief Information officer–Vadilal Industries Limited | Demonstrated expertise of 3 decades in IT | Digital…
Vimal Bhatt

IT Manager | ITIL, Cybersecurity, IT Infrastructure Management
Craig Campbell

Cyber Security Manager at Lloyds Banking Group | AI SAAS Co-Founder | Senior Security Engineer

1 Understand your audience

Before you prepare your message, you need to understand who your audience is, what they care about, and what they need to know. For example, senior management may be interested in the impact on business goals, reputation, and compliance, while clients may be concerned about the security of their data and services. You should tailor your communication to address their specific questions, expectations, and concerns, and avoid using jargon, acronyms, or technical details that they may not understand or appreciate.

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Dhaval Mankad

Chief Information officer–Vadilal Industries Limited | Demonstrated expertise of 3 decades in IT | Digital Transformation | Cloud | ERP, Enterprise Apps | Data-Driven | IT Security | 3 times winner of CIO100 Award
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Seeing is believing!! Best way to communicate is through live awareness sessions like demonstrating what it leads to when clicking unknown links received anywhere- how you device is hooked up to command center on clicking such links phishing simulation is another easy way to communicate non technically People easily fall in to freebies trap or lucrative offers - one must keep educating employees through simple awareness drives

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Vimal Bhatt

IT Manager | ITIL, Cybersecurity, IT Infrastructure Management
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When communicating cybersecurity risks to non-technical stakeholders, follow these key strategies: 1. Know Your Audience: Understand their expertise and gauge their knowledge level. 2. Avoid Technical Jargon: Eliminate intimidating technical terms, translate risks into business language. 3. Speak in Terms of Results: Focus on outcomes and impact. 4. Use Visuals: Charts, graphs, and infographics can enhance understanding. 5. Encourage Questions: Create an open dialogue to address concerns.

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Craig Campbell

Cyber Security Manager at Lloyds Banking Group | AI SAAS Co-Founder | Senior Security Engineer
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When communicating cyber risks and incidents to non-technical stakeholders, it's essential to understand your audience's level of technical knowledge and tailor your message accordingly. The key is to simplify complex cybersecurity concepts without compromising the essence of the information. This involves avoiding jargon, using relatable analogies, and focusing on the implications of the risks or incidents on the business. By adapting your communication to the audience's understanding, you ensure that the message not only reaches them but also resonates, enabling informed decision-making.

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2 Use a common framework

A common framework can help you structure your communication and provide a consistent and clear way of expressing cyber risks and incidents. For example, you can use the NIST Cybersecurity Framework (CSF) to describe the five functions of cyber operations: identify, protect, detect, respond, and recover. You can also use the ISO 27005 standard to explain the steps of cyber risk management: establish the context, assess the risk, treat the risk, monitor and review the risk, and communicate and consult. By using a common framework, you can align your communication with widely accepted best practices and standards, and show how your actions support them.

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3 Use visual aids

Visual aids can help you communicate cyber risks and incidents more effectively, by capturing attention, simplifying complex information, and highlighting key points. For example, you can use graphs, charts, or diagrams to show the likelihood and impact of cyber risks, the status and progress of cyber incidents, or the comparison and benchmarking of cyber performance. You can also use icons, colors, or symbols to indicate the severity, urgency, or priority of cyber issues. Visual aids can help you convey your message more quickly, clearly, and convincingly, and make it easier for your audience to remember and act on it.

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Craig Campbell

Cyber Security Manager at Lloyds Banking Group | AI SAAS Co-Founder | Senior Security Engineer
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Using visual aids is an effective strategy for communicating complex cyber risks and incidents to non-technical stakeholders. Charts, graphs, and infographics can distill complex data into understandable visuals, making it easier to grasp the severity and scope of cybersecurity issues. The key benefit of incorporating visual aids is that they can highlight trends, pinpoint vulnerabilities, and demonstrate impact in a clear and engaging way, facilitating quicker comprehension and supporting faster decision-making processes among those without technical expertise.

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4 Use stories and analogies

Stories and analogies can help you communicate cyber risks and incidents more engagingly, by connecting with emotions, creating relevance, and illustrating scenarios. For example, you can use stories to share real-life examples of cyber incidents and their consequences, or to demonstrate how your team handled a cyber challenge successfully. You can also use analogies to compare cyber concepts with familiar or everyday situations, such as locking doors, wearing seat belts, or visiting a doctor. Stories and analogies can help you make your communication more relatable, memorable, and persuasive, and motivate your audience to take action.

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Craig Campbell

Cyber Security Manager at Lloyds Banking Group | AI SAAS Co-Founder | Senior Security Engineer
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By relating cybersecurity concepts to familiar situations, such as comparing a network breach to a home burglary, you can make abstract concepts more tangible. The key advantage of using stories and analogies is that they transform technical data into compelling narratives, making the information more relatable and easier to understand. This approach not only aids in comprehension but also helps stakeholders appreciate the practical significance of cybersecurity measures and the real-world consequences of neglecting them.

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5 Use feedback loops

Feedback loops can help you communicate cyber risks and incidents more effectively, by ensuring understanding, clarifying doubts, and addressing feedback. For example, you can use feedback loops to check if your audience understood your message, by asking them to summarize or repeat it, or by asking them open-ended questions. You can also use feedback loops to clarify any doubts or confusion that your audience may have, by providing additional explanations or examples, or by referring them to other sources of information. You can also use feedback loops to address any feedback or suggestions that your audience may have, by acknowledging them, thanking them, or following up on them.

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Craig Campbell

Cyber Security Manager at Lloyds Banking Group | AI SAAS Co-Founder | Senior Security Engineer
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Regular updates and discussions provide an opportunity to gauge the effectiveness of the communication and adjust the approach as needed. The key benefit here is that feedback loops ensure the information is being understood and acted upon correctly, allowing for continuous improvement in communication strategies. This iterative process not only enhances understanding but also fosters a proactive approach to cybersecurity within the organization.

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6 Use actionable recommendations

Actionable recommendations can help you communicate cyber risks and incidents more effectively, by providing guidance, direction, and support. For example, you can use actionable recommendations to suggest specific steps or measures that your audience can take to prevent, mitigate, or resolve cyber issues, such as updating policies, implementing controls, or conducting audits. You can also use actionable recommendations to offer your assistance or expertise, such as providing training, consulting, or reporting. Actionable recommendations can help you demonstrate your value, build trust, and foster collaboration.

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Craig Campbell

Cyber Security Manager at Lloyds Banking Group | AI SAAS Co-Founder | Senior Security Engineer
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When communicating cyber risks and incidents to non-technical stakeholders, it's essential to provide actionable recommendations alongside the explanations. This approach empowers stakeholders to make informed decisions based on the risks identified. The key benefit of offering clear, actionable steps is that it transforms the conversation from one of abstract threats to practical solutions, ensuring that stakeholders not only understand the risks but also know exactly what actions are required to mitigate them. This clarity aids in the swift and effective management of cybersecurity issues.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you communicate cyber risks and incidents to non-technical stakeholders?

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1 Understand your audience

2 Use a common framework

3 Use visual aids

4 Use stories and analogies

5 Use feedback loops

6 Use actionable recommendations

7 Here’s what else to consider

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