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How do you communicate clearly and concisely with physicians in a busy setting?

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Communicating clearly and concisely with physicians in a busy setting can be challenging, but also rewarding. Whether you are a nurse, a technician, a pharmacist, or another healthcare professional, you need to convey important information to physicians without wasting their time or risking misunderstandings. Here are some tips to help you improve your communication skills with physicians in a hectic environment.

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1 Know your audience

Before you approach a physician, consider who they are, what their role is, and what their priorities are. Different physicians may have different preferences, expectations, and styles of communication. For example, some may prefer verbal updates, while others may want written reports. Some may be more receptive to questions, feedback, or suggestions, while others may be more directive or authoritative. Try to adapt your communication style to match the physician's personality and needs.

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2 Be prepared

Before you initiate a conversation with a physician, make sure you have all the relevant information and data ready. This may include the patient's name, identification number, diagnosis, medications, vital signs, test results, or any other pertinent details. If you have a specific request, problem, or recommendation, have a clear and concise rationale for it. Anticipate any questions or objections that the physician may have and prepare your responses. Avoid unnecessary or irrelevant details that may distract or confuse the physician.

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3 Be respectful

When you communicate with a physician, be respectful of their time, authority, and expertise. Use appropriate titles, such as Dr., unless they tell you otherwise. Address them by their last name, unless they invite you to use their first name. Avoid interrupting them when they are busy or engaged with another task, unless it is urgent or critical. If you need to interrupt them, apologize and explain the reason. Wait for their attention and acknowledgment before you proceed. Thank them for their time and cooperation.

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4 Be clear

When you communicate with a physician, be clear and concise in your speech or writing. Use simple and direct language, avoiding jargon, slang, or acronyms that may be unfamiliar or ambiguous to the physician. If you use technical terms, explain them briefly or provide examples. Use short and complete sentences, avoiding rambling or vague statements. Organize your information logically and coherently, using transitions, headings, or bullet points if necessary. Emphasize the main points or action items, using verbal or visual cues, such as tone, gestures, or highlighting.

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Helen Miller MD, MBA, CPE, CEM
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Physicians often more comfortable with structured approach and closed loop communications Closed loop communications means you acknowledge or concisely summarize what was decided or directed. And you will circle back to confirm when it is accomplished. ISBAR is acronym facilitating health professional communication to ensure clarity and completeness I: Identify -who you are and what is your role S: Situation - what is going on (with patient or other situation) B: Background - what is the context A: Assessment - what do you think the problem is? R: Recommendation - what would you recommend? Also point out any anticipated risks. Decide upon accountability and responsibility Confirm the timeline for next update or transition.

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5 Be accurate

When you communicate with a physician, be accurate and precise in your information and data. Verify the sources, dates, and numbers of your information before you share it with the physician. Avoid making assumptions, guesses, or generalizations that may be inaccurate or misleading. If you are unsure or uncertain about something, say so and ask for clarification or confirmation. If you make a mistake or discover an error, admit it and correct it as soon as possible. Do not exaggerate, minimize, or omit any relevant facts or details.

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6 Be professional

When you communicate with a physician, be professional and courteous in your attitude and behavior. Maintain eye contact, use a polite and confident tone, and listen actively and attentively. Avoid arguing, interrupting, or criticizing the physician, even if you disagree or have a different opinion. Express your views respectfully and constructively, using evidence and logic to support them. Acknowledge the physician's perspective and concerns, and try to find common ground or a compromise. If you encounter any conflict or misunderstanding, resolve it calmly and diplomatically.

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Zuhair A.

Medical director.
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Change: Like any change, you have to specific how it will affect them. But you also have to be specific how it will affect their patients.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ted James, MD, MHCM

Physician Executive, Advisor, Speaker. Passionate about Transforming Healthcare
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There are three key elements to being an influential communicator. The first is to build credibility by demonstrating your expertise and integrity to gain the respect and attention of your audience. Second is using data and evidence to validate your statements. Lastly, and perhaps most important, is the power of storytelling. By crafting narratives that resonate with emotions and personal experiences, you can create a profound connection with your audience. Stories have the ability to engage, inspire, and leave a lasting impact, making your message more memorable and relatable. By integrating credibility, data, and storytelling, you can effectively wield influence and make a lasting impression on others

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How do you communicate clearly and concisely with physicians in a busy setting?

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3

4

5

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7

1 Know your audience

2 Be prepared

3 Be respectful

4 Be clear

5 Be accurate

6 Be professional

7 Here’s what else to consider

Working with Physicians

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How do you communicate clearly and concisely with physicians in a busy setting?

1

2

3

4

5

6

7

1 Know your audience

2 Be prepared

3 Be respectful

4 Be clear

5 Be accurate

6 Be professional

7 Here’s what else to consider

Working with Physicians

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