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How do you combine benchmarking with other practice management methods?

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Benchmarking is a practice management method that involves comparing your performance, processes, and practices with those of other similar or leading organizations. It can help you identify gaps, strengths, opportunities, and best practices for improvement. But benchmarking alone is not enough to achieve your practice goals. You also need to combine it with other methods that can help you implement, monitor, and evaluate your changes. Here are some ways to do that.

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1 Set SMART goals

Before you start benchmarking, you need to have a clear idea of what you want to achieve and how you will measure it. SMART goals are specific, measurable, achievable, relevant, and time-bound. They can help you focus your benchmarking efforts and align them with your practice vision and strategy. For example, instead of saying "we want to improve our patient satisfaction", you could say "we want to increase our patient satisfaction score by 10% in the next six months by implementing a new feedback system".

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Vikram Sharma

Blockchain Practice Leader - HCLTech | Co-chair LF Decentralized Trust India | Co-Chair Hyperledger India | Speaker | Mentor |Coach | Emerging Technologies Architect for Blockchain, Web3.0, Analytics & GenAI
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My own SMART ASPECT theory: 1. Alignment with Vision & Strategy. This synergy drives cohesive efforts toward your objectives. 2. Structured Approach with SMART Goals: Use SMART framework to set goals meticulously. 3. Positive Foundation & Proactive Commitment to Results: Commit to measurable outcomes, fostering a productive journey. 4. Empowerment for Excellence: SMART goals provide direction, clarity & control, enabling you to strive for excellence with focused determination. 5. Clear Aspirations & Envision Future Achievements: Clarity propels to desired outcomes with purposeful intent. 6. Transition from Ambitions to Targets: Transform vague ambitions into well-defined targets for measurable progress & commitment to success.

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Russell Igoe, MBA, FACMPE, FACHE

Chief Operating Officer, Providence Medical Group SW Washington
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Defining the problem well is an important early step. Asking how achieving the goal will impact the greater organizational success will help focus and align the work effort.

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Rob Briskin MD, FACP

First & Best Concierge Medical Practice Service in PBC Since 2000 ? VIP Cannabis Concierge Physician ? Assisted Living & Home Care Services ? Patient Advocacy ? Geriatric Care Management ? Diagnostician? Hospitalization
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One thing I do as a clinician is to focus on the psychosocial aspects of a patients' presentation and how is relates to who they are as a person. Taking a holistic view of one's healthcare, their fears, frailities, concerns and perceived limitations is a great way to better diagnosing the patient and interacting with them in a much more meaningful way.

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2 Use the PDCA cycle

The PDCA cycle is a four-step method for continuous improvement that stands for Plan, Do, Check, and Act. It can help you apply your benchmarking findings and test your changes in a systematic way. For example, after setting your SMART goals, you can plan your actions based on the best practices you identified from benchmarking. Then, you can do the actions and check the results using data and feedback. Finally, you can act on the results by either standardizing the successful changes or adjusting the unsuccessful ones.

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3 Involve your team

Benchmarking and improvement are not solo activities. You need to involve your team members in every stage of the process, from selecting the benchmarks to implementing the changes. This can help you gain their buy-in, input, and support. You can also use tools like SWOT analysis, brainstorming, and surveys to solicit their opinions and ideas. Moreover, you can foster a culture of learning and collaboration by sharing your benchmarking results and best practices with your team and other stakeholders.

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4 Monitor your progress

Benchmarking is not a one-time event. You need to monitor your progress and performance regularly to see if you are meeting your goals and expectations. You can use tools like dashboards, reports, and charts to track your key indicators and compare them with your benchmarks. You can also use feedback from your team, patients, and partners to assess your quality and satisfaction. Additionally, you can review your processes and practices periodically to identify any issues or areas for improvement.

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Andrew Sobczyk, FACMPE

Vice President at Coker
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The importance of involving front-line staff (i.e., those doing the work to impact the measures) cannot be overstated. Many improvement efforts fall flat because these team members are not involved or do not have a 'voice' in ongoing improvement/management. Some of the best ideas and tactics for improving metrics or reaching benchmark goals can come from front-line team members if they're included in the process and recognized for their efforts.

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Merrilee Severino, CPC, CRC, CMMP, CPCS

CPC, CRC, CPCS
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By involving your staff, patients, and peers in your benchmarking process you are also getting their buy in toward successful completion of your next goal. Without benchmarking, it is hard to have a complete plan toward realization of your vision.

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5 Repeat the process

Benchmarking and improvement are ongoing processes. You need to repeat them periodically to keep up with the changing environment and needs of your practice. You can use the same or different benchmarks depending on your goals and priorities. You can also use the same or different methods depending on your resources and capabilities. The important thing is to keep learning from others and from yourself, and to keep striving for excellence in your practice.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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khurram Abbas

Credentialing & Enrollment - Healthcare Medical Facility -Startup Consultancy- Medical Coding-Medical Billing-Account Receivable/Aging-patient Help Desk-Virtual Assistant-Mental Health-Urgent care-Internal Medicine-OBGYN
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Combining benchmarking with practice management methods involves: Defining Goals: Set clear objectives for improvement. Choosing Metrics: Identify key performance indicators (KPIs). Selecting Targets: Pick organizations to benchmark against. Analyzing Data: Compare your performance to benchmarks. Adopting Best Practices: Integrate successful strategies. Integrating with Methods: Continuous Improvement: Streamline processes. TQM: Enhance quality and customer satisfaction. Change Management: Smoothly implement changes. Performance Management: Set employee targets. Strategic Planning: Adjust goals based on insights. Monitoring and Adjusting: Regularly review and adapt. Sharing Insights: Disseminate knowledge within the organization.

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How do you combine benchmarking with other practice management methods?

1

2

3

4

5

6

1 Set SMART goals

2 Use the PDCA cycle

3 Involve your team

4 Monitor your progress

5 Repeat the process

6 Here’s what else to consider

Practice Management

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How do you combine benchmarking with other practice management methods?

1

2

3

4

5

6

1 Set SMART goals

2 Use the PDCA cycle

3 Involve your team

4 Monitor your progress

5 Repeat the process

6 Here’s what else to consider

Practice Management

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