Before you engage with various marketing channels, it's essential to have a clear idea of what you want to achieve and how you will measure your success. Your goals and metrics may differ depending on your stage, industry, and business model, yet some common ones include awareness, acquisition, activation, retention, revenue, and referral. For each metric, you should set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals. By tracking them regularly you can determine how your marketing channels are performing.
There are many metrics that you can employ. Awareness may be measured by how many people know about your start-up and the problem it solves. Acquisition can be tracked by how many people sign up for your product or service or express interest in it. Activation may be measured by how many people use your product or service for the first time or complete a desired action. Retention can be monitored by how many people keep using your product or service over time or become repeat customers. Revenue is determined by how much money is generated from customers and what the customer lifetime value is. Lastly, referral can be tracked by how many people recommend your product or service to others or bring in new customers.