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How do you build trust with your overseas network?

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Working abroad can be an exciting and rewarding experience, but it also comes with some challenges. One of them is how to build trust with your overseas network, especially if you work remotely or across different time zones and cultures. Trust is essential for effective communication, collaboration, and problem-solving, but it can take time and effort to establish and maintain. Here are some tips to help you build trust with your overseas network.

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Albert Tucker

Consultant at Albert Tucker Consulting

1 Be clear and consistent

One of the best ways to build trust is to be clear and consistent in your communication and actions. This means setting and meeting expectations, delivering on your promises, and following up on your tasks and feedback. It also means being transparent and honest about your goals, challenges, and needs, and avoiding surprises or misunderstandings. Use simple and direct language, avoid jargon or slang, and check for clarity and comprehension. Use multiple channels of communication, such as email, phone, video, or chat, and find out the preferred mode and frequency of your network.

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Francis Nicholls-Wunder

Brand, Culture & Storytelling | Partner & Director @ Light Creative, Stacked & A1 Studio
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Managing different time zones can have you working 24/7 if you’re not careful! Setting clear work hours, where the rest of your team know you will be available, will help you manage your work life balance.

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Kamran Sarkar

We build brands.
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Communicating in their own language oftentimes works out better than letting them translate. Hence, depending on the demographics you work with, learning a new language helps.

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2 Show interest and respect

Another way to build trust is to show interest and respect for your overseas network. This means learning about their culture, values, and norms, and being sensitive and adaptable to their differences. It also means acknowledging and appreciating their contributions, skills, and perspectives, and giving them recognition and feedback. Show curiosity and openness, ask questions, listen actively, and share your own stories and insights. Respect their time, privacy, and boundaries, and avoid assumptions or stereotypes.

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Francis Nicholls-Wunder

Brand, Culture & Storytelling | Partner & Director @ Light Creative, Stacked & A1 Studio
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You get the most out of a diverse and inclusive team when you actively seek different perspectives and opinions. Don’t settle for making people for comfortable. Instead, look to make people feel included.

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Kamran Sarkar

We build brands.
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Learn about cultural differences before meeting/starting a team. Understand the nuances that sets the country/team apart from the other countries. To be a better leader, become a chameleon.

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3 Build rapport and relationships

A third way to build trust is to build rapport and relationships with your overseas network. This means finding common ground, interests, and goals, and creating a sense of connection and belonging. It also means being friendly, supportive, and empathetic, and showing your personality and humor. Engage in small talk, socialize, and celebrate with your network, and use non-verbal cues, such as eye contact, smile, and nod, to convey warmth and interest. Express gratitude, offer help, and ask for feedback.

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Francis Nicholls-Wunder

Brand, Culture & Storytelling | Partner & Director @ Light Creative, Stacked & A1 Studio
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It’s important to respect personal boundaries when engaging in small talk. While small talk and conversation about your day-to-day life can build rapport, you should avoid forcing topics that make people uncomfortable.

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Kamran Sarkar

We build brands.
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At our core, we are the same. Regardless of race, colour, creed or gender, we humans go through the same ordeals. Discuss when given the space to talk about personal experiences, share first, test the water, and change the line as needed.

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4 Address issues and conflicts

A fourth way to build trust is to address issues and conflicts with your overseas network. This means being proactive, constructive, and respectful in dealing with any challenges, misunderstandings, or disagreements that may arise. It also means being open to feedback, criticism, and suggestions, and being willing to apologize, admit mistakes, and learn from them. Use a collaborative and solution-oriented approach, focus on the facts and the goals, and avoid blaming or judging. Seek to understand the other's point of view, and find a win-win outcome.

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Francis Nicholls-Wunder

Brand, Culture & Storytelling | Partner & Director @ Light Creative, Stacked & A1 Studio
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You need a clear team goal and team direction. When you are collaborating to achieve the same goals conflicts can be considered under the light of maximising the success of the team as a whole.

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5 Maintain and strengthen trust

A fifth way to build trust is to maintain and strengthen trust with your overseas network. This means continuing to communicate, collaborate, and support your network, and being consistent and reliable in your performance and behavior. It also means seeking opportunities to grow, learn, and improve together, and being open to new ideas and challenges. Provide feedback, recognition, and encouragement, and celebrate successes and milestones. Review and reflect on your progress and achievements, and acknowledge and address any gaps or areas for improvement.

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6 Keep trust alive

A sixth way to build trust is to keep trust alive with your overseas network. This means staying in touch, updating, and following up with your network, and being responsive and accessible. It also means being flexible, adaptable, and resilient, and coping with changes and uncertainties. Anticipate and prevent potential problems, and be prepared to deal with them. Be positive, optimistic, and confident, and inspire and motivate your network. Share your vision, values, and passion, and align them with your network's.

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Kamran Sarkar

We build brands.
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Promise less, Deliver more. That's the only thing that has helped me in the past with different teams that I have. Keep your plans to yourself, execute, do not show the full picture until it's done. Remember, as an entrepreneur, you are an artist who has the whole picture, no one else. It's your job to ensure that the puzzle's are sorted.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Albert Tucker

Consultant at Albert Tucker Consulting
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I think that the question should be how do our overseas networks get to trust us. I.e. understand that we won't fall back on the power and colonial dynamics. How do we get our networks to play leadership and shaping roles in the work we do together. As one forest edge farmer put it to me ' We have people who haven't managed to protect their own forests coming to tell us how we should do it.

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How do you build trust with your overseas network?

1

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3

4

5

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1 Be clear and consistent

2 Show interest and respect

3 Build rapport and relationships

4 Address issues and conflicts

5 Maintain and strengthen trust

6 Keep trust alive

7 Here’s what else to consider

Working Abroad

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How do you build trust with your overseas network?

1

2

3

4

5

6

7

1 Be clear and consistent

2 Show interest and respect

3 Build rapport and relationships

4 Address issues and conflicts

5 Maintain and strengthen trust

6 Keep trust alive

7 Here’s what else to consider

Working Abroad

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