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How do you become an inside sales representative?

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If you are an outside sales representative who wants to transition to an inside sales role, you might wonder what skills and steps you need to take. Inside sales is the process of selling products or services remotely, usually over the phone or online, without meeting customers face-to-face. Inside sales can offer more flexibility, lower costs, and higher efficiency than outside sales, but it also requires different techniques and tools to succeed. In this article, we will explain how you can become an inside sales representative by following these six steps:

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Stevie Case

CRO @ Vanta | Driving Sales Growth, Customer Acquisition and Retention
Yogavengateshwaran Rajagopal

Inside Sales Team Leader
Paula Brocklesby

Sales Enablement Specialist - EMEA @ Hygiena | Experienced in B2B sales

1 Assess your skills

Before you apply for an inside sales position, you should evaluate your current skills and identify your strengths and weaknesses. Outside sales and inside sales share some common skills, such as communication, negotiation, persuasion, and problem-solving. However, inside sales also requires more technical skills, such as using CRM software, email marketing, social media, and online presentations. You should also be comfortable with working independently, managing your time, and handling rejection.

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Yogavengateshwaran Rajagopal

Inside Sales Team Leader
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Inside sales should be technically competent to solve customer queries, soft skills like telephonic conversation, being agile shall play an important role to excel as inside sales representative.

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Paula Brocklesby

Sales Enablement Specialist - EMEA @ Hygiena | Experienced in B2B sales
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From my perspective, sales experience is not a mandatory requirement to excel as an Inside Sales Representative. What truly matters is having a genuine eagerness to learn, displaying self-assurance, having a comprehensive understanding of the industry you are selling to, and possessing exceptional skills in building customer relationships. The ability to close sales will naturally develop.

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Melanie Charest

Représentante - Ventes internes chez INNOVEX PRODUITS TECHNIQUES INC.
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Nous avons un lien direct avec le client. Il est primordial de donner un excellent service à la clientèle en écoutant et en comprenant ses besoins et en lui fournissant les meilleures solutions.

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Daiana B.

Videomaker Mobile | Vídeos estratégicos para engajar e converter. Crio vídeos, captados e editados para destacar profissionais e empresas nas redes de forma criativa e eficaz.
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Acredito que é essencial: - Comunica??o - Uma boa Copywriter, para escrever emails que de fato far?o o cliente ler e responder. - Negocia??o - Conhecer os crms do mercado, como utilizar da melhor forma e ao seu favor.

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Veronica Castro Camilo
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Estoy deacuerdo con la diferencia entre ventas internas y ventas externas pero hay algo que recalcar y que es muy importante es la actitud de servir ya que en ventas internas debes transmitir una actitud positiva y servicial por vía telefónica de tal manera que te ganes la confianza del cliente eso es algo que pocas personas poseen esa habilidad.

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2 Update your resume

Your resume should highlight your achievements and skills as an outside sales representative, but also show that you are ready for an inside sales role. You can do this by emphasizing your experience with remote selling, digital tools, and customer service. You should also use keywords and phrases that match the job description and the industry you are applying for. For example, you can mention how you generated leads, closed deals, increased revenue, or improved customer satisfaction using online platforms.

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Stevie Case

CRO @ Vanta | Driving Sales Growth, Customer Acquisition and Retention
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Previous experience in a paid inside sales role isn't required to land these jobs. Your resume should showcase experience you have that show an ability and desire to build the fundamental skills of inside sales. To land your first role in this area, some examples to include in your resume or application could include: * Fundraising for a non-profit (volunteer positions are great!) * Retail experience (many skills overlap) * Call center experience * Student club work that requires recruitment Bottom line: show you can communicate effectively and pursuade people. And *always* send a cover letter or email contextualizing your resume.

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Daiana B.

Videomaker Mobile | Vídeos estratégicos para engajar e converter. Crio vídeos, captados e editados para destacar profissionais e empresas nas redes de forma criativa e eficaz.
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Como inside sales, gerar leads, fechar negócios e aumentar a receita s?o partes essenciais do meu papel. Utilizando plataformas online, como LinkedIn Sales Navigator e ferramentas de automa??o de e-mail, fui capaz de identificar prospects qualificados e iniciar conversas significativas. Além disso, implementei estratégias de inbound marketing, como produ??o de conteúdo relevante e participa??o em webinars, para atrair leads qualificados e educá-los sobre nossas solu??es.

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3 Learn new skills

To become an inside sales representative, you might need to learn some new skills or improve your existing ones. You can do this by taking online courses, reading books, watching videos, or listening to podcasts on topics such as inside sales strategies, CRM software, email marketing, social media, and online presentations. You can also seek feedback from your peers, mentors, or managers on how to improve your inside sales skills. You should also practice your skills by making mock calls, writing emails, or creating presentations.

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4 Network with insiders

One of the best ways to find out more about inside sales and get noticed by potential employers is to network with people who are already working in this field. You can do this by joining online communities, forums, groups, or events related to inside sales. You can also reach out to your existing contacts, such as former colleagues, clients, or partners, who might have connections or insights into inside sales. You should also follow and interact with companies and influencers that interest you on social media.

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Stevie Case

CRO @ Vanta | Driving Sales Growth, Customer Acquisition and Retention
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Practicing your cold outbound is an incredibly effective way to land roles. Keys to effective outbound to land an inside sales role: * Focus on the right level -- you want to outbound to the hiring manager, not the CEO. Manager to Director tiles are best. * Be personable and memorable * Keep it brief, make the ask clear - Make the case for yourself in no more than three sentences * Ask for the job, not a meeting (no one has time to have their brain picked by a junior candidate)

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Kathy Husser

EdTech Consultant | Administrator | Photographer | Librarian | Writer
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You need to be fearless, motivated to succeed, and learn from your colleagues what works in your industry. To be a successful sales consultant you need the drive to continue when you’re presented with a “no” and find your next “yes!”

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5 Apply for jobs

Once you have updated your resume, learned new skills, and networked with insiders, you are ready to apply for inside sales jobs. You can use online job boards, websites, or platforms that specialize in inside sales positions. You can also use your network to find out about openings or referrals. When you apply for jobs, you should tailor your cover letter and resume to each position and company. You should also prepare for the interview by researching the company, the product or service, the target market, and the common objections.

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Akhil Kotian

Life Science Communication Specialist
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One thing which helped land the job was an intimate knowledge of the industry I was applying to. By that what I mean is a deep understanding of the personas you will be interacting with. Try to bring that to light in your application for the job.

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6 Follow up

After you apply for a job or have an interview, you should always follow up with the employer. You can do this by sending a thank-you email, expressing your interest and enthusiasm, and highlighting your qualifications and fit for the role. You can also ask for feedback, updates, or next steps. You should also keep track of your applications and follow-ups, and be persistent but polite in your communication. Following up can show that you are professional, proactive, and passionate about inside sales.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you become an inside sales representative?

1

2

3

4

5

6

7

1 Assess your skills

2 Update your resume

3 Learn new skills

4 Network with insiders

5 Apply for jobs

6 Follow up

7 Here’s what else to consider

Outside Sales

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How do you become an inside sales representative?

1

2

3

4

5

6

7

1 Assess your skills

2 Update your resume

3 Learn new skills

4 Network with insiders

5 Apply for jobs

6 Follow up

7 Here’s what else to consider

Outside Sales

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