How do you become an employee experience specialist?

Any ideal quality employee experience process must be focus on : 1. Empathy - Treat with self reflection and compassion. 2. Soft Spoken - Be kind with written / verbal communication and use of proper vocabulary/ jargons. 3. Loop Closures - For any queries / complaints raised there must be a logical and realistic closure. 4. Listen to them - Giving them an opportunity to be heard for their expressions - be it complaints or compliments 5. Sense of Belonging & Growth prospects - Make them feel recognized for their small contributions too; Trainings Invested and Career progression opportunities

Para convertirte en un referente en experiencia del empleado personalmente creo que hacen falta al menos 4 factores: 1) Humildad. Para entender que nunca sabremos lo suficiente y podremos se?alar que conocemos perfectamente nuestra área y mucho menos a las personas. 2) Empatía. Tener la habilidad de ponerse en los zapatos de los demás para entender y comprender y por tanto no juzgar. 3) Hambre. Ganas de aprender y curiosidad por conocer más y más sobre las personas, que les motiva, que les ayuda a crecer, sus comportamientos, sus miedos, creencias, etc. 4) Tiempo. La experiencia y a mí personalmente haber trabajado en diferentes posiciones, haber empezado desde abajo, trabajado con equipos diferentes, me ha dado una visión amplia.

A few things I have found useful as follows: 1. Be transparent - share your honest opinions, views, and not just politically correct answers. This build trust. 2. Be candid - when you communicate, tell them where they are doing well, and how they can improve if they are not. No need to sugar coat things, but be tactful of the personality 3. Be interested. Know them as a person, not just as employees. Get to know their interests, plan team activities around those. 4. Be supportive. Be in in work or personal life, employees do go through good and bad times. Be supportive and understanding when things happen.

The employee experience is about WAY more than the employee. It's about the human experience which means an organization must recognize the need to be flexible, support ongoing training and development, amplify overall well-being, build better leaders and so many things that may be outside the traditional scope of an employee's journey. There are a plethora of effective tools to support these efforts and any business wanting to keep the edge in attracting and retaining their talent needs to embrace what's available.

Entender que o colaborador tem sentimentos, desejos, vontades e motiva??es diferentes para cada momento da sua trajetória e nós como líderes nos colocarmos no lugar do colaborador é o passo essencial para geramos conex?es e entendermos como transforma-lo no seu dia a dia. Empatia, lideran?a pelo exemplo e ser amável é o mínimo de que se espera de um líder moderno.

Focus on strong communication, project management, and data analysis skills and develop emotional intelligence, awareness of culture, diversity, and inclusion.

Habilidades sociais como comunica??o, empatia e um espirito colaborativo formam o núcleo da fun??o, pois assim pode-se conduzir o correto estudo da experiência dos colaboradores visando extrair as impress?es realistas e autênticas das pessoas. Habilidades analíticas transformam as "impress?es" vivenciadas no dia a dia em dados que analisados de forma metodológica e correta, nos levar?o a um entendimento correto e sem vieses de análises dos comportamentos dos colaboradores e determinar as tendências da organiza??o, podendo após isto definir as medidas para alavancar algum ponto identificado dentro da análise destes dados. A combina??o destes dois lados ir?o se tornar ferramentas extremamente relevantes para este profissional.

Entendo que um dos principais pontos de partida para melhorar suas habilidades é entender suas Fortalezas e Fraquezas. Para isso sugiro uma análise SWOT Pessoal. 1- Identificar suas For?as, no caso Liste suas habilidades, talentos e conhecimentos; 2 - Identificar suas Fraquezas, no caso as suas limita??es e solicite pessoas de confian?a um feedback sincero. 3 - Identificar as suas Oportunidades, Liste as oportunidades disponíveis para você. Entenda que mudan?a de projetos pode ser uma alternativa. 4 - Identificar Amea?as; Avalie os desafios ou obstáculos que você pode enfrentar 5 - Analisar e Cruzar Informa??es; Combine as informa??es identificadas nas 4 categorias para obter uma vis?o abrangente. Elabore o seu Plano de A??o e atue!

In my experience below are the essential skills for an employee experience specialist: Effective Communication Active Listening Situation Analysis People Management Change Management Strategic Thinking Logical Reasoning Confidentiality Stakeholder Management Data Analysis Emotional Intelligence Problem-Solving Conflict Resolution Creativity and Innovation Flexibility and Adaptability Cultural Awareness Time Management Technology Proficiency Collaboration Leadership These diverse skills collectively contribute to creating a positive and impactful employee experience in the workplace.

In my experience along with Hard and Soft Skills, Employee experience specialist should also have PM(Project Management) Skills to flow the work smoothly across the all 5 Processes of Initiation, Plan, Execute, Monitoring & control, Closure.

Buidling your portfolio would essentially mean: Step 1: Having a 5 year plan for yourself Step2: Working on your SMART goals through the 5 year plan. This can include, upgrading your qualifications through courses and certifications; Adding new feathers to your cap with awards and accolades, through recognized platforms; Designing your learning journey while focusing on your next career move.

Creating such an environment is essential for both receiving and disseminating important information. It serves as the bedrock for nurturing an organizational ecosystem where employees feel heard, valued, and motivated, ultimately contributing to their job satisfaction. By recognizing the evolving needs and priorities of individuals throughout their professional journey, a specialist can play a pivotal role in fostering a workplace culture that supports both personal and organizational growth.

I believe working and gaining experience is important but building your portfolio is crucial: Define Your Purpose Choose a Platform Select Your Best Work Create a Consistent Style Update Regularly Showcase Your Process Consider User Experience Show testimonials Optimize, modify and update yourself

You can always enhance your networking from anywhere and learn new things. It's may be your work place, seminars, workshops, clubs, friend of friends. Only thing matter is your networking mindset and then capitalise them. Networking specially helps when you have people all around and you have some work to be done, you can get help easily. Allies are pivotal in course of life.

Entendo que muitas das vezes muitos profissionais deixam de externar suas conquistas e evolu??es profissionais, seus negócios fechados de forma bem sucedida ou qualifica??es Acadêmicas, afim de evitar fantasmas como: "n?o quero aparecer, n?o quero parecer soberbo, etc" Você tem capacidade de transformar quem está em sua volta. Você de alguma forma externando suas conquistas e evolu??es mesmos que sejam mínimas de forma profissional através de portifólios, palestras, conversas ou redes sociais profissionais como o LinkedIn, inspiram pessoas a ser melhores que você. Seja de alguma forma, um agente transformador. Abs, Wendel Santos

"Experience is the best teacher" Learning from the experts, case studies, research papers and insightful sharings from others help us understand the do and don'ts .

Adquirir experiência na prática e a troca de informa??o com outras pessoas s?o as melhores formas de aprender e ter insights. Muito do que levamos para a vida aprendemos na prática! O LinkedIn, por exemplo, é um ótimo local para isso, mas há inúmeros outros meios, como trabalho, faculdade, roda de amigos. Isso gera ideias inovadoras que podem transformar sua empresa, setor, lideran?a e levar coisas para seus funcionários também!

Network is key if you wish to establish yourself as a specialist. Select events you should attend and, before attending be sure you have a strategy for meeting specific people and enlarging your netwok. Do not overlook the power of digital network : linkedin or instagram are powerful tools.

Sempre que puder, fa?a uma imers?o em outros setores no qual você n?o domina. Entendendo as dores dos outros colegas de outros setores, você poderá analisar na sua vis?o como você poderá contribuir para reduzir as fric??es dos processos ou passar "uma bola mais redonda" para eles. Além de dar velocidade na sua demanda, você aprende algo novo e terá novos insights para o seu negócio. Abs, Wendel Santos

Networking is the best way to learn here. The more you talk to others the more you can learn about them. This will help you make faster and better conclusions.

Over the years, I believe transparency and honesty are the key to an excellent employee experience. Understanding an individuals career and personal goals are key. When working with my clients, I like to understand their short and long term goals. How do the candidates I present help hiring managers achieve the company mission, vision and values.

One of the challenges of applying for an Employee Experience (EX) role is that many companies need to fully understand EX and how to integrate such a role into the Human Resources organization. Not all do. Keep this in mind when you apply for a position. You'll need to help them connect the dots and, in the process, will likely learn if you will be given the tools and authority to implement an effective EX strategy.

N?o se feche. é muito comum quando estamos bem em determinado cargo, em determinado momento da carreira e achar que por muito tempo será imutável. Quantas vezes n?o abrimos as portas e ela se mantém fechada. Quantas vezes alguns de vocês ja negaram uma headhunter com a célebre frase: " Queria saber o seu momento e se está aberto a uma conversa". N?o se feche, ao contrário, entenda sempre o mercado, entenda as enormes possibilidades que várias empresas e conex?es necessitam de uma "persona" como você. Candidate-se a vagas. Fique sempre com sua qualifica??o atualizada. Nunca sabemos o momento de passar pela porta, mas ela precisa estar aberta. Abs, Wendel Santos

I prioritize understanding individual career and personal goals, aligning them with clients' short and long-term objectives. When assessing candidates, I focus on their contribution to fulfilling company mission, vision, and values. Applying for an Employee Experience (EX) role can be challenging. Many companies are yet to fully grasp EX and its integration into HR. As an applicant, be mindful of this gap. Your role extends beyond application; you'll be the bridge to help them comprehend and integrate EX effectively. This process will reveal if you're granted the tools and authority to implement a successful EX strategy.

You’re already an expert in your own employee experience, the challenge is to step back, reflect, and then learn from others about their experiences. When you were able to step back and listen to other experiences and identity trends, then you’re really able to determine the right way to improve it. There are lots of ideas as to how to improve an EX, but choosing the right idea, and implementing it the right way all hinges on EX that exists and what you want it to be.

Think of employee experience like building a great workplace journey. You need to understand not just work tasks but also the environment, relationships, and learning opportunities. It's like creating a recipe with ingredients like employee-centric design and wellness trends to make sure your employees have a positive and fulfilling experience at work.

Be the voice of the unheard. Not everyone has a voice in the organization. Be the advocate for the underdogs, the quiet ones, and the overlooked. Give them a platform to share their experiences and concerns. To be an EX advocate, one must be able to cultivate a mindset of empathy, creativity, and a relentless pursuit of making work better for everyone.

Working in the field of employee experience is being aware that the working life is changing from B2B/C to Human2Human. Here are some suggestions for a great start: - Understand the needs of the employees (use empath map) - Think outside of the box and come up with innovative and simpler ideas to create an employee experience at work - Try the pilot program with divisions/branches - Gather feedback and list Voice of Employee (VoE)

Listen and learn before you act. Your role is to understand your business, your employees and your stakeholders and come up with an informed point of view to have a positive impact on the employee experience and culture. Data matters- anecdotes don't.

A experiência do colaborador, ao contrário do que muitos pensam, vem antes da assinatura de um contrato de trabalho. A forma como a organiza??o é percebida, desde a "fama", a convoca??o para o processo seletivo até a etapa de desligamento, sem dúvida alguma influencia na vis?o que o colaborador terá do ambiente. Práticas como escuta ativa, acolhimento, alinhamento de expectativas, acompanhamento, transparência e responsabilidade com a carreira do outro, s?o fundamentais em qualquer ambiente e principalmente, para quem trabalha diretamente com a experiência do colaborador. O respeito surge como elemento primordial para garantir uma experiência bem-sucedida, servindo como base para a constru??o de rela??es positivas no ambiente profissional.