How do you balance speed and accuracy in resolving customer issues and queries?
As a service desk manager, you know that resolving customer issues and queries quickly and accurately is crucial for customer satisfaction and retention. But how do you balance speed and accuracy in your service desk operations? Here are some tips to help you optimize both aspects and deliver the best service possible.
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Hetal NairServiceNow CoE | Client Delivery Consultant | Service Delivery Manager |End User Services | ITIL v4. | Ex- Wipro, Ex-…
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Anuradha K.TopVoice10x | Project Implementation - software development & Infra, Azure Cloud, Cloud Contact Center,Windows Server…
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Vanamali MathaImmediate Joiner | Project Coordinator | IT Service Management | Major Incident Manager | Change & Problem Management |…