登录查看更多内容

How do you balance patient and provider needs when resolving conflicts?

由人工智能和领英社区提供技术支持

As a patient advocate, you may encounter situations where the patient and the provider have different opinions, expectations, or goals regarding the care plan, treatment options, or health outcomes. How do you balance patient and provider needs when resolving conflicts? In this article, we will explore some conflict resolution strategies and techniques that can help you facilitate constructive dialogue, promote mutual understanding, and achieve win-win solutions.

此文章中的业界达人

由社区从 3 条内容中精选。了解更多

Bruce Ally, PhD (ABD), LLM, CPMED, WFA,P.I., Inst. YorkU

Mediator / Arbitrator/ Psychotherapist at A place For Mediation

1 Identify the source of conflict

The first step to resolving any conflict is to identify the source of the problem. Is it a communication issue, a knowledge gap, a value difference, or a resource limitation? By understanding the root cause of the conflict, you can tailor your approach accordingly. For example, if the conflict is due to a communication issue, you can use active listening, clarifying questions, and paraphrasing to ensure that both parties are on the same page. If the conflict is due to a knowledge gap, you can provide relevant information, evidence, or education to bridge the gap. If the conflict is due to a value difference, you can acknowledge and respect the different perspectives and preferences of the patient and the provider. If the conflict is due to a resource limitation, you can explore alternative options or negotiate trade-offs.

添加您的观点

Bruce Ally, PhD (ABD), LLM, CPMED, WFA,P.I., Inst. YorkU

Mediator / Arbitrator/ Psychotherapist at A place For Mediation
举报内容
You should also pay attention to the party's emotional state and social support system. Often in times of stress the limbic system overrides the cognition this results in emotion based decision. The art is to understand the party , validate their feelings without reinforcing the beliefs and to open a safe space and invite them to participate without judgement.

已翻译

赞

2 Establish common ground

The next step to resolving any conflict is to establish common ground. This means finding areas of agreement, shared interests, or mutual goals that can serve as a basis for collaboration. For example, you can remind the patient and the provider that they both want the best possible health outcome for the patient, and that they both value the patient's autonomy and dignity. You can also highlight the positive aspects of the relationship, such as trust, respect, or rapport, and emphasize the benefits of working together, such as efficiency, quality, or satisfaction.

添加您的观点

Bruce Ally, PhD (ABD), LLM, CPMED, WFA,P.I., Inst. YorkU

Mediator / Arbitrator/ Psychotherapist at A place For Mediation
举报内容
It is always helpful if you can establish ground rules in order to set the operational perimeters for resolution. Considerations must include and deal with creating a safe space for all

已翻译

赞

3 Generate and evaluate options

The third step to resolving any conflict is to generate and evaluate options. This means brainstorming possible solutions that can meet the needs and interests of both parties, and weighing the pros and cons of each option. For example, you can ask the patient and the provider to list their preferences, priorities, and concerns, and then compare and contrast the different options that are available. You can also use criteria such as feasibility, effectiveness, safety, or cost to evaluate the options objectively. You can also involve other stakeholders, such as family members, caregivers, or specialists, to provide input or feedback.

添加您的观点

4 Choose and implement a solution

The final step to resolving any conflict is to choose and implement a solution. This means reaching a consensus or a compromise that is acceptable and satisfactory for both parties, and putting it into action. For example, you can summarize the main points of the discussion, confirm the agreement, and document the plan. You can also monitor the progress, follow up on the results, and make adjustments if needed. You can also celebrate the success, express appreciation, and reinforce the relationship.

Conflict resolution is not easy, but it is essential for patient advocacy. By using these strategies and techniques, you can balance patient and provider needs and achieve positive outcomes for everyone involved.

添加您的观点

Bruce Ally, PhD (ABD), LLM, CPMED, WFA,P.I., Inst. YorkU

Mediator / Arbitrator/ Psychotherapist at A place For Mediation
举报内容
Given that priorities change over time it is important to distinguish between individual and systematic solutions. It often is also helpful th implement start and finish dates. And cures in the event a step gets missed or goes wrong

已翻译

赞

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Patient Advocacy

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you balance patient and provider needs when resolving conflicts?

1

2

3

4

5

1 Identify the source of conflict

2 Establish common ground

3 Generate and evaluate options

4 Choose and implement a solution

5 Here’s what else to consider

Patient Advocacy

给文章评分

感谢您的反馈

更多Patient Advocacy相关文章

更多相关阅读内容

How do you balance patient and provider needs when resolving conflicts?

1

2

3

4

5

1 Identify the source of conflict

2 Establish common ground

3 Generate and evaluate options

4 Choose and implement a solution

5 Here’s what else to consider

Patient Advocacy

给文章评分

感谢您的反馈

查看其他技能