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Last updated on 2024年7月23日

How do you assess conflict management at different levels?

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Conflict management is a vital skill for any leader, team member, or professional who wants to work effectively with others and prevent or resolve disputes. However, not all conflicts are the same, and neither are the strategies to manage them. Depending on the level of conflict, the parties involved, the goals, and the context, you may need to use different approaches and skills to assess and address the situation. In this article, you will learn how to assess conflict management at different levels and what factors to consider when choosing a suitable method.

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1 Level 1: Intrapersonal conflict

Intrapersonal conflict occurs when you have a clash between your own thoughts, feelings, values, or goals. For example, you may feel stressed about a deadline, conflicted about a decision, or frustrated with yourself. To assess this level of conflict, you need to be aware of your own emotions, triggers, and needs, and how they affect your behavior and performance. You also need to identify the source and the impact of the conflict, and whether you can resolve it by yourself or with external help. Some strategies to manage intrapersonal conflict include self-reflection, self-care, goal-setting, time management, and seeking feedback or support.

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2 Level 2: Interpersonal conflict

Interpersonal conflict occurs when you have a disagreement or misunderstanding with another person or a small group of people. For example, you may have a conflict with a colleague, a customer, a manager, or a friend. To assess this level of conflict, you need to understand the perspectives, interests, and emotions of the other party or parties, and how they differ from yours. You also need to evaluate the relationship, the communication, and the consequences of the conflict, and whether you can resolve it by yourself or with a third party. Some strategies to manage interpersonal conflict include active listening, empathy, assertiveness, negotiation, and mediation.

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3 Level 3: Intragroup conflict

Intragroup conflict occurs when you have a dispute or tension within a team or a group of people who share a common identity or purpose. For example, you may have a conflict with your team members, your department, or your organization. To assess this level of conflict, you need to recognize the group dynamics, norms, and culture, and how they influence the behavior and performance of the group members. You also need to determine the causes and the effects of the conflict, and whether you can resolve it by yourself or with a facilitator. Some strategies to manage intragroup conflict include clarifying roles and expectations, building trust and cohesion, encouraging collaboration and creativity, and facilitating dialogue and feedback.

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4 Level 4: Intergroup conflict

Intergroup conflict occurs when you have a competition or hostility between two or more groups of people who have different identities or purposes. For example, you may have a conflict with another team, another department, another organization, or another community. To assess this level of conflict, you need to acknowledge the diversity, complexity, and power dynamics of the groups involved, and how they affect the interaction and outcome of the conflict. You also need to consider the history, the context, and the implications of the conflict, and whether you can resolve it by yourself or with a mediator. Some strategies to manage intergroup conflict include establishing common ground and goals, respecting and appreciating differences, fostering cooperation and interdependence, and mediating or arbitrating disputes.

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Lo?c Bonnet

Animateur de réseaux de solidarité chez Secours Catholique-Caritas France
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Voir une gestion de conflit entre deux communautés qui gardent le silence pendant plus d'heure car personne ne veut prendre la parole, vous indique le degré de congruence et de sang-froid qu'il faut pour résoudre ce type conflit. Soyons clairs : vous ne résolvez rien d'ailleurs, vous faciliter la clarification des besoins des personnes et avec qui ce besoin peut être résolu ou négocier. Dans mon cas, des éleveurs de lamas étaient en conflit ouvert avec des agriculteurs de quinoa, ces derniers n'ayant pas hésité à abattre un lama qui se nourrissait dans leur champ.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you assess conflict management at different levels?

1

2

3

4

5

1 Level 1: Intrapersonal conflict

2 Level 2: Interpersonal conflict

3 Level 3: Intragroup conflict

4 Level 4: Intergroup conflict

5 Here’s what else to consider

Conflict Management

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How do you assess conflict management at different levels?

1

2

3

4

5

1 Level 1: Intrapersonal conflict

2 Level 2: Interpersonal conflict

3 Level 3: Intragroup conflict

4 Level 4: Intergroup conflict

5 Here’s what else to consider

Conflict Management

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