How do you adapt and innovate your FM contract strategies in a changing environment?

1 Assess your current situation

Before you can adapt and innovate your FM contract strategies, you need to have a clear understanding of your current situation, including your strengths, weaknesses, opportunities, and threats. You can use various tools and methods, such as SWOT analysis, benchmarking, gap analysis, and stakeholder feedback, to evaluate your current contract performance, compliance, risks, and satisfaction levels. You should also identify the external and internal factors that are affecting or may affect your FM contract environment, such as market trends, customer demands, regulations, technology, and competition.

2 Define your goals and objectives

Once you have assessed your current situation, you need to define your goals and objectives for your FM contract strategies. You should align your goals and objectives with your organizational vision, mission, and values, as well as with the expectations and requirements of your clients and stakeholders. You should also make sure that your goals and objectives are SMART: specific, measurable, achievable, relevant, and time-bound. For example, you may want to improve your service quality, reduce your costs, increase your customer satisfaction, or enhance your innovation capabilities.

3 Explore your options and alternatives

After you have defined your goals and objectives, you need to explore your options and alternatives for your FM contract strategies. You should consider different types of contracts, such as fixed-price, cost-reimbursable, incentive-based, or performance-based contracts, and how they can suit your needs and preferences. You should also consider different contract models, such as single-service, multi-service, integrated service, or total FM contracts, and how they can affect your service delivery and integration. You should also look for best practices, case studies, and innovative ideas from other industries or sectors that can inspire you to create or improve your FM contract strategies.

4 Select and prioritize your actions

Once you have explored your options and alternatives, you need to select and prioritize your actions for your FM contract strategies. You should weigh the pros and cons of each option and alternative, and compare them with your goals and objectives. You should also consider the feasibility, viability, and desirability of each option and alternative, and how they can fit with your resources, capabilities, and constraints. You should then prioritize your actions based on their urgency, importance, impact, and effort, and create a realistic and flexible action plan that outlines the steps, responsibilities, timelines, and indicators for your FM contract strategies.

5 Implement and communicate your actions

After you have selected and prioritized your actions, you need to implement and communicate your actions for your FM contract strategies. You should follow your action plan and monitor your progress and performance regularly. You should also communicate your actions clearly and effectively to your clients, stakeholders, and users, and explain the rationale, benefits, and expectations of your FM contract strategies. You should also seek feedback and input from your clients, stakeholders, and users, and address any issues or concerns that may arise during the implementation process.

6 Review and improve your actions

Once you have implemented and communicated your actions, you need to review and improve your actions for your FM contract strategies. You should evaluate your outcomes and impacts against your goals and objectives, and use various tools and methods, such as surveys, audits, reports, and reviews, to measure your results and achievements. You should also identify the strengths, weaknesses, opportunities, and challenges of your FM contract strategies, and learn from your successes and failures. You should then make adjustments and improvements to your FM contract strategies based on your findings and feedback, and continue to adapt and innovate in a changing environment.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?