How can you write a summary that stands out in the hospitality industry?

When you understand your target audience, imagine the profile of your hiring manager. Ask yourself, 'What are the problems that keep them up at night? What are the challenges in hospitality?" Then identify your accomplishments - those with tangible results that show you have the skills and experience to present SOLUTIONS to those problems. By highlighting this is your summary, using the key words and the relevant tangible RESULTS you've achieved in the past, you will position yourself strongly to the decision makers in hospitality. In fact, this approach works for ALL industries. Understand your audience.

The hospitality industry is all about customer experience and what makes it the best possible experience should be a part of the summary :- Skills with Quantifiable impact and Your value add to the experience. Skills to Include :- 1. Active Listening 2. Prompt Resolution 3. Flexibility & Adaptability 4. Coordination 5. Attention to Detail 6. Emotional Intelligence Pro Tip - Whichever organization you are applying to, check out their reviews by guests over different portals and their website to understand what elements they focus on. Incorporate those in your resume through your own experiences. This will definitely help you in tailoring to the organization and stand out.

Create a summary that has all the points covered: 1. Quantifiable Achievements: Mention improvements in customer satisfaction scores, revenue growth, or successful event management. 2. Guest Testimonials: Incorporate Authentic & positive feedback in your summary. 3. Focus on Guest Experience: Highlight your ability to anticipate guest needs, resolve issues & create a welcoming atmosphere. 4. Language and Tone: Use professional language and a confident tone. Showcase your ability to communicate effectively with guests, colleagues, and management. 5. Highlight Relevant Skills: Showcase skills specific to the hospitality industry such as customer service, communication, problem-solving, multitasking, teamwork, and attention to detail.

-Industry Certifications: (Ex: Certified Hospitality Administrator), mention to demonstrate your commitment to professional development -If you're applying for different roles within hospitality (hotel/restaurant management, event planning) have multiple versions of your resume summary, tailored to specific roles Cultural Sensitivity: Highlight your ability to work effectively with diverse teams & guests from various cultural backgrounds Leadership: Emphasize your ability to lead, delegate tasks & collaborate to achieve common goals Adaptability: Mention instances where you successfully managed unexpected challenges Positive Attitude: Express your enthusiasm for the industry & your passion for creating positive experiences for guests

I always highlight the importance of TANGIBLE accomplishments. Consider whether you have solved a problem, mitigated risk, improved customer service, resolved a conflict, communicated so well you retained a customer, streamlines a process, increased sales, reduced downtime ... the list goes one. What did you do that made a positive difference that is RELEVANT to the role you are targeting? That is how you highlight your value in this industry.

1. Clearly mention Targeted Position 2. Highlight Years of Experience 3. Focus on Notable Achievements to show impact 4. List Key Skills skills that are vital for the position 5. Mention Industry-Relevant Certifications 6. Highlight Leadership Roles 7. Emphasize on Customer Focus 8. Being MULTI-LINGUAL can be a significant asset in the hospitality industry 9. Tech Proficiency: Mention any specific hospitality-related software or technology you are skilled in, such as reservation systems, point of sale (POS) software, or customer relationship management (CRM) tools.

A summary should be just that -- a summary. Often times I see resumes with 2-3 paragraph overviews. Try to boil down your summary into 1-2 sentences at most. Keeping it concise is important because it should be something you can easily remember and share as part of your elevator speech. If you can't remember what you're good at, how will you expect a hiring manager to remember?

Use the verbiage from the job description and address in your summary section the skills the employer is seeking. Then PROVE in your summary section how you meet those requirements. This will make the reader want to read the rest of your resume. EX: Hospitality professional experienced in Food and Beverage industry, and health and safety regulations related to food service. Managed $1M food and beverage budget while leading team of 20 customer service associates.

Experienced hospitality manager with 20+ years of achievements in scaling operations, reducing costs, increasing revenue by 30%, and retaining top talent. Influential leader, skilled at diffusing ambiguous situations and approaching challenging circumstances others are reluctant to address. Dedicated to modeling and providing exceptional customer service, using sound judgment and emotional maturity to create memorable experiences for guests and staff alike.

Craft a summary that emphasizes your commitment to ensuring guest satisfaction and your ability to foster a positive and welcoming atmosphere. Use numbers to add credibility and also you can mention any awards or recognitions.